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Employee Relations Manager

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Copeland

13d ago

  • Job
    Full-time
    Senior Level
  • Government & Politics
    People, HR & Administration
  • St. Louis
  • Quick Apply

AI generated summary

  • You need a Bachelor's in HR or related field, 7+ years HR experience including 3 in management, strong leadership and problem-solving skills, knowledge of labor laws, and must be authorized to work in the U.S.
  • You will guide a team in managing employee relations cases, improve processes, ensure compliance, provide leadership coaching, and oversee communication strategies for effective practices.

Requirements

  • Education : Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred.
  • Experience : 7+ years of experience in employee relations or HR, with at least 3 years in a management or supervisory role.
  • Skills : Strong leadership/delegation skills, problem-solving and conflict resolution skills, team leadership, and experience handling escalated cases and performance improvement processes.
  • Other : Knowledge of regional labor laws, experience with metrics and reporting (e.g., KPIs), and excellent communication and interpersonal skills.
  • Work Authorization: Must be Authorized to work in the United States without sponsorship now or in the future.
  • Location: Individuals based in the St. Louis, MO, Kennesaw, GA, or Dayton, OH areas preferred.

Responsibilities

  • Support the Director in driving the team's key accountabilities, including performance improvement, policy management, and leveraging data analysis & reporting to provide actionable insights.
  • Lead and mentor a team of Employee Relations Advisors, ensuring consistency in case management and effective execution of processes across regions.
  • Oversee the intake process managed by the Advisors, ensuring cases are escalated appropriately and assigned to Senior Advisors as needed.
  • Provide day-to-day direction to Senior Advisors, ensuring balanced caseloads and supporting the resolution of complex investigations.
  • Handle escalated and high-risk employee relations cases, providing guidance to ensure fair and timely resolutions.
  • Lead projects focused on Employee Relations process and service improvements, and implement best practices to enhance the effectiveness of the team.
  • Collaborate with HR and legal teams on footprint changes (start-up sites and site closures) and RIFs, ensuring both regulatory compliance and exceptional support to impacted employees.
  • Track and monitor KPI performance, ensuring alignment with organizational goals and recommending improvements to minimize risk.
  • Evaluate and improve ER processes, exploring opportunities for process optimization and automation to streamline workflows and enhance team efficiency.
  • Deliver coaching and education to leaders on effective employee relations practices, including performance improvement and consistent application of HR policies.
  • Support labor relations activities, including advising on contract interpretation and union negotiations.
  • Execute the Employee Relations annual governance cycle and communication plan, ensuring timely stakeholder reporting and leading the planning and implementation of quarterly ER campaigns on relevant topics to enhance leadership practices.

FAQs

What is the role of the Employee Relations Manager?

The Employee Relations Manager is responsible for executing the employee relations strategy, managing cases, overseeing performance improvement, policy application, and labor relations, while leading a team of Advisors across the US and Mexico/LATAM.

What qualifications are required for this position?

Candidates should have a Bachelor’s degree in Human Resources, Business Administration, or a related field, with a Master’s degree preferred. Additionally, 7+ years of experience in employee relations or HR is required, including at least 3 years in a management or supervisory role.

What skills are essential for an Employee Relations Manager?

Essential skills include strong leadership and delegation abilities, effective problem-solving and conflict resolution skills, team leadership experience, and the capability to handle escalated cases and performance improvement processes.

What areas will the Employee Relations Manager focus on?

The focus areas include performance improvement, policy management, case management, collaboration with HR and legal teams, process improvement, data analysis and reporting, and labor relations activities.

Where is this position based?

Individuals based in the St. Louis, MO, Kennesaw, GA, or Dayton, OH areas are preferred for this position.

What kind of benefits does the company offer?

The company offers flexible and competitive benefits plans, including medical insurance, dental and vision coverage, a 401(k), flexible time off plans, paid parental leave, vacation, and holiday leave.

Does the company sponsor work visas?

No, the company will only employ those who are legally authorized to work in the United States and does not provide sponsorship for work authorization.

How does the company support diversity and inclusion?

The company is committed to creating a diverse, equitable, and inclusive environment where every employee feels welcomed, heard, and valued, which is seen as a key to driving innovation and better serving customers.

What will the Employee Relations Manager report on?

The Employee Relations Manager will track and monitor KPI performance to ensure alignment with organizational goals and will recommend improvements to minimize risk.

What kind of projects will the Employee Relations Manager lead?

The Manager will lead projects focused on Employee Relations process and service improvements and will implement best practices to enhance the effectiveness of the team.

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Copeland

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.