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Engine Field Service Technician - Level III

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Cummins Inc.

25d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Pune

AI generated summary

  • You should have field service experience, technical troubleshooting skills, a vocational diploma, and a valid driving permit. Coaching experience and proficiency with Cummins systems are preferred.
  • You will build customer relationships, diagnose and repair engines, conduct maintenance, coach technicians, document services, identify sales opportunities, maintain equipment, and ensure safety compliance.

Requirements

  • Apprentice-trained engine technician (preferred).
  • Vocational diploma from a relevant technical institution.
  • Valid local driving permit.
  • May require specific licensing to comply with export controls or sanctions.
  • Extensive field service experience with engine products.
  • Expertise in customer service and technical troubleshooting.
  • Previous experience in coaching and mentoring junior technicians (preferred).
  • Diagnostics Application : Translates customer complaints into a troubleshooting plan, utilizing tools and diagnostic software to resolve issues.
  • Electronic Service Tool Application : Proficient in using hardware and software tools to diagnose and troubleshoot mechanical/electrical systems.
  • Engine Systems Interactions : Understands the interactions between electrical and mechanical systems (e.g., exhaust, heating, cooling, fuel systems, aftertreatment, and controls) to diagnose and repair efficiently.
  • Product Repair and Maintenance : Performs disassembly, repair, and reassembly of engines and power generators following Cummins guidelines.
  • Service Documentation : Ensures accurate records of service activities by capturing detailed information in the management system.
  • Technical Escalation : Leverages data management tools to escalate complex issues, ensuring seamless resolution.
  • Certified Cummins HHP-trained technician with hands-on experience in Cummins Powered Controllers, ECMs, and Panels.
  • Familiarity with Cummins processes and systems.
  • Strong communication, presentation, and customer interaction skills.

Responsibilities

  • Establishes and maintains productive customer relationships, ensuring prompt and effective response to customer needs.
  • Uses specialized tools and documented procedures to diagnose and execute complex repairs on-site, following established policies.
  • Conducts preventative maintenance on engines and related components as per documented schedules and standards.
  • Escalates unresolved technical issues to product specialists or supervisors for additional support.
  • Provides coaching and development to technicians and apprentices, sharing technical knowledge and best practices; may also review repair plans and parts lists.
  • Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents through business systems.
  • Identifies additional sales and service opportunities while interacting with customers.
  • Maintains service vehicles, tools, and equipment for cleanliness and optimal operation.
  • Ensures adherence to all Health, Safety, and Environmental (HSE) policies and reports any incidents or issues to management.
  • Completes ongoing training to align with evolving business and technical skill requirements.

FAQs

What is the primary responsibility of an Engine Field Service Technician - Level III?

The primary responsibility is to diagnose and execute complex repairs on engine products at the customer’s site while providing technical guidance and ensuring compliance with safety and quality standards.

What qualifications are required for this position?

Candidates should have an apprentice-trained engine technician background (preferred), a vocational diploma from a relevant technical institution, and a valid local driving permit. Specific licensing may also be required for export controls or sanctions.

What type of experience is required for the role?

Extensive field service experience with engine products is required, along with expertise in customer service and technical troubleshooting. Previous experience in coaching and mentoring junior technicians is preferred.

Are there any specific technical skills needed for this role?

Yes, candidates should have skills in diagnostics application, electronic service tool application, understanding engine systems interactions, product repair and maintenance, and proficiency in service documentation.

How important is customer interaction for this position?

Customer interaction is highly important as establishing and maintaining productive customer relationships is a key responsibility of the role, ensuring prompt and effective response to customer needs.

Is ongoing training a requirement for this position?

Yes, completing ongoing training is essential to align with evolving business and technical skill requirements.

What kind of documentation is expected to be completed by technicians?

Technicians are required to complete service worksheets, timesheets, warranty claims, and quality documents through business systems.

Does the position involve coaching and mentoring?

Yes, the role involves providing coaching and development to technicians and apprentices, sharing technical knowledge and best practices.

What are the safety requirements for this position?

The technician must ensure adherence to all Health, Safety, and Environmental (HSE) policies and report any incidents or issues to management.

What is the role of technical escalation in this position?

The technician leverages data management tools to escalate complex technical issues to product specialists or supervisors for additional support when necessary.

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Cummins Inc.

Automotive
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced. From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives.