FAQs
What is the primary responsibility of the Engineering Manager - Engineering Operations at PhonePe?
The primary responsibility is to lead the end-to-end Integrations charter for Insurance, which includes developing integration strategies, managing integration projects, stakeholder management, and building an effective integrations team.
What kind of experience is preferred for this role?
The role requires high-level expertise in operations excellence, particularly in running large operations-heavy charters in companies, along with understanding the insurance industry and tech excellence.
Is there a specific organizational structure for the Integrations team?
Yes, the Engineering Manager will define an effective organizational structure focused on cost optimization and identify the right team composition, roles, and employment models to support the Integrations charter.
What are the expected performance metrics for the Integrations organization?
Expected performance metrics include setting and achieving SOPs, SLAs, KPIs, and productivity metrics, as well as identifying optimization opportunities for cost-effective and agile service delivery.
How does PhonePe ensure team engagement and productivity?
PhonePe drives productivity and efficiency by managing complex people-related situations independently and ensuring consistent performance among team members.
What kind of leadership qualities are important for this role?
Important leadership qualities include establishing effective ways of working, clear communication of strategy and rationale, embodying PhonePe’s culture and values, and building trust across organizational layers.
What benefits does PhonePe offer to its full-time employees?
PhonePe offers various benefits, including medical insurance, wellness programs, parental support, relocation benefits, retirement benefits, and other perks like higher education assistance and car lease options.
Will the Engineering Manager be involved in recruiting for the Integrations team?
Yes, the Engineering Manager will collaborate with business, product, and tech teams to create a well-justified Annual Operating Plan (AOP) for hiring aligned with organizational goals.
How does the role contribute to PhonePe's mission?
The role contributes by ensuring efficient integrations that enhance the top line of the Insurance business and support PhonePe's vision to unlock financial services for every Indian.
Is prior experience in the insurance industry mandatory for this position?
While specific expertise in the insurance industry is highly valued, the role also emphasizes tech excellence and operational leadership, which can come from various sectors.