PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user

Technology

PhonePe

You should have experience in ops-heavy roles, insurance industry knowledge, team management skills, and a focus on cost optimization and efficiency in tech integrations.

You will lead integration projects, optimize processes, manage stakeholders, build teams, drive efficiency, and ensure alignment with business goals while embodying company culture and values.

Banking & Finance

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! The Company PhonePe is India’s leading digital payments App with over 575+ Mn users, driving over 3 Bn monthly transactions adding up to $1.8+ Tn in Annual TPV run rate. We have successfully digitized close to 30 million offline merchants, covering 99% PIN codes in the country. We are a homegrown success story and have emerged as India’s largest payments app, and the engineers in the bay area can now be a part of our exciting journey. It is also an opportunity to grow one of the largest apps and transaction platforms in India. In fact, there are a handful of companies in the world operating at this scale today. Role Description The role is responsible for end to end leading the Integrations charter for Insurance. This would involve the following: * Partnering on Integrations strategy and way forward with business, tech and product for Insurance * Leading end to end parallel running integration projects with weightage to efficiency, quality and optimization metrics. * Close coordination and stakeholder management with external providers - ability to influence and align with peer group internally and externally * Develop and set in right processes, SOPs, SLAs, KPIs, productivity metrics for integrations org. Figure out and lead optimization opportunities to run a cost effective and agile service provider org that caters to the the top line of Insurance business and can pivot flexibly with the evolving Integrations strategy * Bring in high level of expertise from ops excellence standpoint - experience with running large ops heavy charters in companies * Build the right Integrations team - figuring out the right team composition, right structure and org design, right employment models, right servicing models, and right cost decisions for the org * Insurance industry understanding and expertise along with tech excellence thought process to work towards long term efficiency building in the Integrations org Org Building Organizational Structure * Defines an effective organization structure to meet the evolving needs of the organization with a strong focus on cost optimization. * Identifies the right team composition, roles, and employment models to support the Integrations charter while ensuring cost efficiency. * Collaborates with business, product, and tech teams to create a well-justified Annual Operating Plan (AOP) for hiring aligned with organizational goals. Team Engagement * Drives productivity and efficiency within the team, ensuring consistent performance. * Manages complex people-related situations independently, with minimal oversight, while mitigating impact on the broader team. Leadership * Establishes effective ways of working, people frameworks, and a culture similar to that of a well-functioning service provider organization. * Communicates strategy, rationale, and context clearly to team members. * Embodies PhonePe’s culture and values, using them as a decision-making framework. * Builds and maintains trust across multiple organizational layers and functions, including Business, Product, and Tech teams. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!The CompanyPhonePe is India’s leading digital payments App with over 575+ Mn users, driving over 3 Bn monthly transactions adding up to $1.8+ Tn in Annual TPV run rate. We have successfully digitized close to 30 million offline merchants, covering 99% PIN codes in the country.We are a homegrown success story and have emerged as India’s largest payments app, and the engineers in the bay area can now be a part of our exciting journey. It is also an opportunity to grow one of the largest apps and transaction platforms in India. In fact, there are a handful of companies in the world operating at this scale today.Role DescriptionThe role is responsible for end to end leading the Integrations charter for Insurance. This would involve the following: * Partnering on Integrations strategy and way forward with business, tech and product for Insurance * Leading end to end parallel running integration projects with weightage to efficiency, quality and optimization metrics. * Close coordination and stakeholder management with external providers - ability to influence and align with peer group internally and externally * Develop and set in right processes, SOPs, SLAs, KPIs, productivity metrics for integrations org. Figure out and lead optimization opportunities to run a cost effective and agile service provider org that caters to the the top line of Insurance business and can pivot flexibly with the evolving Integrations strategy * Bring in high level of expertise from ops excellence standpoint - experience with running large ops heavy charters in companies * Build the right Integrations team - figuring out the right team composition, right structure and org design, right employment models, right servicing models, and right cost decisions for the org * Insurance industry understanding and expertise along with tech excellence thought process to work towards long term efficiency building in the Integrations org      Org BuildingOrganizational Structure * Defines an effective organization structure to meet the evolving needs of the organization with a strong focus on cost optimization. * Identifies the right team composition, roles, and employment models to support the Integrations charter while ensuring cost efficiency. * Collaborates with business, product, and tech teams to create a well-justified Annual Operating Plan (AOP) for hiring aligned with organizational goals.      Team Engagement * Drives productivity and efficiency within the team, ensuring consistent performance. * Manages complex people-related situations independently, with minimal oversight, while mitigating impact on the broader team.      Leadership * Establishes effective ways of working, people frameworks, and a culture similar to that of a well-functioning service provider organization. * Communicates strategy, rationale, and context clearly to team members. * Embodies PhonePe’s culture and values, using them as a decision-making framework. * Builds and maintains trust across multiple organizational layers and functions, including Business, Product, and Tech teams.      PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy      Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news

Engineering Manager - Engineering Operations - PhonePe

&lt;strong&gt;About PhonePe Group: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Company&lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments App with over 575+ Mn users, driving over 3 Bn monthly transactions adding up to $1.8+ Tn in Annual TPV run rate. We have successfully digitized close to 30 million offline merchants, covering 99% PIN codes in the country.&lt;br&gt;&lt;br&gt;We are a homegrown success story and have emerged as India’s largest payments app, and the engineers in the bay area can now be a part of our exciting journey. It is also an opportunity to grow one of the largest apps and transaction platforms in India. In fact, there are a handful of companies in the world operating at this scale today.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The role is responsible for end to end leading the Integrations charter for Insurance. This would involve the following:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Partnering on Integrations strategy and way forward with business, tech and product for Insurance&lt;/li&gt;&lt;li&gt;Leading end to end parallel running integration projects with weightage to efficiency, quality and optimization metrics.&lt;/li&gt;&lt;li&gt;Close coordination and stakeholder management with external providers - ability to influence and align with peer group internally and externally&lt;/li&gt;&lt;li&gt;Develop and set in right processes, SOPs, SLAs, KPIs, productivity metrics for integrations org. Figure out and lead optimization opportunities to run a cost effective and agile service provider org that caters to the the top line of Insurance business and can pivot flexibly with the evolving Integrations strategy&lt;/li&gt;&lt;li&gt;Bring in high level of expertise from ops excellence standpoint - experience with running large ops heavy charters in companies&lt;/li&gt;&lt;li&gt;Build the right Integrations team - figuring out the right team composition, right structure and org design, right employment models, right servicing models, and right cost decisions for the org&lt;/li&gt;&lt;li&gt;Insurance industry understanding and expertise along with tech excellence thought process to work towards long term efficiency building in the Integrations org&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Org Building&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Organizational Structure&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Defines an effective organization structure to meet the evolving needs of the organization with a strong focus on cost optimization.&lt;/li&gt;&lt;li&gt;Identifies the right team composition, roles, and employment models to support the Integrations charter while ensuring cost efficiency.&lt;/li&gt;&lt;li&gt;Collaborates with business, product, and tech teams to create a well-justified Annual Operating Plan (AOP) for hiring aligned with organizational goals.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Team Engagement&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Drives productivity and efficiency within the team, ensuring consistent performance.&lt;/li&gt;&lt;li&gt;Manages complex people-related situations independently, with minimal oversight, while mitigating impact on the broader team.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Leadership&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Establishes effective ways of working, people frameworks, and a culture similar to that of a well-functioning service provider organization.&lt;/li&gt;&lt;li&gt;Communicates strategy, rationale, and context clearly to team members.&lt;/li&gt;&lt;li&gt;Embodies PhonePe’s culture and values, using them as a decision-making framework.&lt;/li&gt;&lt;li&gt;Builds and maintains trust across multiple organizational layers and functions, including Business, Product, and Tech teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance&lt;/li&gt;&lt;li&gt;Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System&lt;/li&gt;&lt;li&gt;Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program&lt;/li&gt;&lt;li&gt;Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy&lt;/li&gt;&lt;li&gt;Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment &lt;/li&gt;&lt;li&gt;Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;Life at PhonePe&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;PhonePe in the news&lt;/strong&gt;

Engineering Manager - Engineering Operations

You need an MBA from a top-tier campus, 2 years in campus recruitment or employer branding, strong communication and analytical skills, plus project management and data-driven decision-making abilities.

You will create employer branding strategies, manage content, organize recruitment events, analyze metrics, enhance candidate experiences, and lead campus recruitment initiatives.

Marketing

People, HR & Administration

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Role Overview: As the lead for Employer Branding and Campus Relations, you will be responsible for developing, managing, and implementing a PhonePe’s employer branding strategy. You will play a pivotal role in enhancing PhonePe's reputation as an employer of choice and ensuring a seamless pipeline of exceptional talent. This role combines strategic employer branding initiatives with the execution of comprehensive campus hiring programs to attract and engage top talent aligned with the organization’s growth objectives. Job responsibilities: Employer Branding: * Design and execute a comprehensive employer branding strategy to position PhonePe as an employer of choice, leveraging platforms such as social media, external events, publications... * Create and maintain a robust pipeline of tailored content / creatives / videos / posts for various platforms and target groups to engage potential talent effectively. * Organize and participate in sponsorships, speaking engagements, mixers, and other networking opportunities to reach and engage relevant talent pools. * Analyze key employer branding metrics, industry trends, and campaign performance to provide actionable insights to senior leadership and HR business partners. * Design and implement change management strategies to support new employer branding initiatives, collaborating closely with HRBPs and business stakeholders for successful adoption. * Ensure a positive, seamless, and engaging candidate experience throughout the recruitment process by identifying and implementing strategies to enhance candidate interactions. Campus Recruitment: * Build and execute campus recruitment programs aligned with business requirements, hiring targets, and diversity objectives across key functions (Engineering, Analytics, Merchant, and other Business Units). * Represent PhonePe at campus drives, pre-placement talks, and recruitment events, ensuring the delivery of a compelling employer value proposition. Oversee pre-placement talks, assessments, interviews, and other campus recruitment activities in virtual, hybrid, or on-site settings. * Leverage analytics to evaluate the effectiveness of campus programs, identify improvement opportunities, and refine recruitment strategies. * Identify and employ innovative sourcing methods to attract a diverse pool of high-quality candidates. Collaborate with senior leadership to align sourcing strategies with future talent needs. Qualifications: * MBA in from a Tier 1 /2 Campus * 2 years of experience in Campus Recruitment, Employer Branding or HR COE roles * Excellent communication, interpersonal skills and creative thinking skills * Strong analytical skills, logical reasoning and design skills * Exceptional project management, analytical, and interpersonal skills. * Organized and efficient - Ability to work to tight deadlines in a dynamic environment * Data-driven decision-making and reporting skills on recruitment and branding metrics. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!Role Overview:As the lead for Employer Branding and Campus Relations, you will be responsible for developing,managing, and implementing a PhonePe’s employer branding strategy. You will play a pivotal role inenhancing PhonePe's reputation as an employer of choice and ensuring a seamless pipeline of exceptionaltalent. This role combines strategic employer branding initiatives with the execution of comprehensivecampus hiring programs to attract and engage top talent aligned with the organization’s growth objectives.Job responsibilities:Employer Branding: * Design and execute a comprehensive employer branding strategy to position PhonePe as an      employer of choice, leveraging platforms such as social media, external events, publications... * Create and maintain a robust pipeline of tailored content / creatives / videos / posts for various      platforms and target groups to engage potential talent effectively. * Organize and participate in sponsorships, speaking engagements, mixers, and other networking      opportunities to reach and engage relevant talent pools. * Analyze key employer branding metrics, industry trends, and campaign performance to provide      actionable insights to senior leadership and HR business partners. * Design and implement change management strategies to support new employer branding      initiatives, collaborating closely with HRBPs and business stakeholders for successful adoption. * Ensure a positive, seamless, and engaging candidate experience throughout the recruitment      process by identifying and implementing strategies to enhance candidate interactions.Campus Recruitment: * Build and execute campus recruitment programs aligned with business requirements, hiring      targets, and diversity objectives across key functions (Engineering, Analytics, Merchant, andother Business Units). * Represent PhonePe at campus drives, pre-placement talks, and recruitment events, ensuring the      delivery of a compelling employer value proposition. Oversee pre-placement talks, assessments,interviews, and other campus recruitment activities in virtual, hybrid, or on-site settings. * Leverage analytics to evaluate the effectiveness of campus programs, identify improvement      opportunities, and refine recruitment strategies. * Identify and employ innovative sourcing methods to attract a diverse pool of high-quality      candidates. Collaborate with senior leadership to align sourcing strategies with future talentneeds.Qualifications: * MBA in from a Tier 1 /2 Campus * 2 years of experience in Campus Recruitment, Employer Branding or HR COE roles * Excellent communication, interpersonal skills and creative thinking skills * Strong analytical skills, logical reasoning and design skills * Exceptional project management, analytical, and interpersonal skills. * Organized and efficient - Ability to work to tight deadlines in a dynamic environment * Data-driven decision-making and reporting skills on recruitment and branding metrics.      PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy      Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news

Specialist - Employer Branding & Campus Relations - PhonePe

&lt;strong&gt;About PhonePe Group: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!&lt;br&gt;&lt;br&gt;Role Overview:&lt;br&gt;&lt;br&gt;As the lead for Employer Branding and Campus Relations, you will be responsible for developing,&lt;br&gt;&lt;br&gt;managing, and implementing a PhonePe’s employer branding strategy. You will play a pivotal role in&lt;br&gt;&lt;br&gt;enhancing PhonePe's reputation as an employer of choice and ensuring a seamless pipeline of exceptional&lt;br&gt;&lt;br&gt;talent. This role combines strategic employer branding initiatives with the execution of comprehensive&lt;br&gt;&lt;br&gt;campus hiring programs to attract and engage top talent aligned with the organization’s growth objectives.&lt;br&gt;&lt;br&gt;Job responsibilities:&lt;br&gt;&lt;br&gt;Employer Branding:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Design and execute a comprehensive employer branding strategy to position PhonePe as an&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;employer of choice, leveraging platforms such as social media, external events, publications...&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Create and maintain a robust pipeline of tailored content / creatives / videos / posts for various&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;platforms and target groups to engage potential talent effectively.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Organize and participate in sponsorships, speaking engagements, mixers, and other networking&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;opportunities to reach and engage relevant talent pools.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Analyze key employer branding metrics, industry trends, and campaign performance to provide&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;actionable insights to senior leadership and HR business partners.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Design and implement change management strategies to support new employer branding&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;initiatives, collaborating closely with HRBPs and business stakeholders for successful adoption.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ensure a positive, seamless, and engaging candidate experience throughout the recruitment&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;process by identifying and implementing strategies to enhance candidate interactions.&lt;br&gt;&lt;br&gt;Campus Recruitment:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Build and execute campus recruitment programs aligned with business requirements, hiring&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;targets, and diversity objectives across key functions (Engineering, Analytics, Merchant, and&lt;br&gt;&lt;br&gt;other Business Units).&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Represent PhonePe at campus drives, pre-placement talks, and recruitment events, ensuring the&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;delivery of a compelling employer value proposition. Oversee pre-placement talks, assessments,&lt;br&gt;&lt;br&gt;interviews, and other campus recruitment activities in virtual, hybrid, or on-site settings.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Leverage analytics to evaluate the effectiveness of campus programs, identify improvement&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;opportunities, and refine recruitment strategies.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Identify and employ innovative sourcing methods to attract a diverse pool of high-quality&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;candidates. Collaborate with senior leadership to align sourcing strategies with future talent&lt;br&gt;&lt;br&gt;needs.&lt;br&gt;&lt;br&gt;Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;MBA in from a Tier 1 /2 Campus&lt;/li&gt;&lt;li&gt;2 years of experience in Campus Recruitment, Employer Branding or HR COE roles&lt;/li&gt;&lt;li&gt;Excellent communication, interpersonal skills and creative thinking skills&lt;/li&gt;&lt;li&gt;Strong analytical skills, logical reasoning and design skills&lt;/li&gt;&lt;li&gt;Exceptional project management, analytical, and interpersonal skills.&lt;/li&gt;&lt;li&gt;Organized and efficient - Ability to work to tight deadlines in a dynamic environment&lt;/li&gt;&lt;li&gt;Data-driven decision-making and reporting skills on recruitment and branding metrics.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance&lt;/li&gt;&lt;li&gt;Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System&lt;/li&gt;&lt;li&gt;Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program&lt;/li&gt;&lt;li&gt;Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy&lt;/li&gt;&lt;li&gt;Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment &lt;/li&gt;&lt;li&gt;Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;Life at PhonePe&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;PhonePe in the news&lt;/strong&gt;

Specialist - Employer Branding &amp; Campus Relations

Specialist - Employer Branding & Campus Relations

You need 1-2 years in KYC/AML, fluency in English and Hindi, attention to detail, strong communication skills, KYC knowledge, a customer focus, multitasking ability, and a degree.

You will verify merchant applications, ensure compliance, address discrepancies, maintain records, provide feedback, meet productivity targets, and collaborate with teams to resolve onboarding issues.

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About the Role: The Onboarding Specialist - Checker Stage is responsible for the final review and quality control of merchant onboarding applications. Working closely with the Maker team, the Checker Specialist ensures that each application meets all compliance and business requirements, following a meticulous verification process to support a smooth and seamless onboarding experience. Responsibilities: - * Conduct thorough final-stage checks on merchant applications, ensuring all information and documentation meet compliance and RBI regulations. * Verify KYM (Know Your Merchant) documents and merchant information for accuracy and completeness. * Cross-check information verified by the Maker team to identify and address any discrepancies or compliance issues. * Ensure high-quality output by maintaining an eye for detail, flagging any irregularities for rework, and collaborating with the Maker team as necessary. * Approve or reject applications based on set guidelines, flagging specific cases for further review if needed. * Maintain accurate records of each onboarding case for audit and compliance purposes. * Provide feedback and insights to the Maker team to improve first-level verification accuracy and reduce rework. * Meet daily and weekly productivity targets, adhering to turnaround time (TAT) and quality benchmarks. * Escalate complex cases to senior stakeholders for additional support. * Collaborate closely with internal teams to ensure timely resolution of onboarding blockers. * Adhere to PhonePe’s policies and standards, acting with integrity in each verification process. Ideal Candidate Should: * Have at least 1-2 years of experience mandatorily in KYC/AML verification or compliance-related roles. * Be proficient in English and Hindi (Read, Write and Speak); additional language skills are a plus. * Demonstrate exceptional attention to detail and a commitment to accuracy. * Possess strong written and verbal communication skills to coordinate effectively with Maker team members and other stakeholders. * Be familiar with regulatory requirements related to KYC and merchant onboarding processes. * Exhibit a customer-centric mindset with the ability to make objective, compliant decisions. * Be proactive in identifying process improvements and recommending enhancements to increase efficiency. * Be able to multitask effectively and work well under time constraints. * Have completed a degree program (10+2+3), with additional certifications in compliance or financial regulation as an advantage. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!About the Role:The Onboarding Specialist - Checker Stage is responsible for the final review and quality control of merchant onboarding applications. Working closely with the Maker team, the Checker Specialist ensures that each application meets all compliance and business requirements, following a meticulous verification process to support a smooth and seamless onboarding experience.Responsibilities: - * Conduct thorough final-stage checks on merchant applications, ensuring all information and documentation meet compliance and RBI regulations. * Verify KYM (Know Your Merchant) documents and merchant information for accuracy and completeness. * Cross-check information verified by the Maker team to identify and address any discrepancies or compliance issues. * Ensure high-quality output by maintaining an eye for detail, flagging any irregularities for rework, and collaborating with the Maker team as necessary. * Approve or reject applications based on set guidelines, flagging specific cases for further review if needed. * Maintain accurate records of each onboarding case for audit and compliance purposes. * Provide feedback and insights to the Maker team to improve first-level verification accuracy and reduce rework. * Meet daily and weekly productivity targets, adhering to turnaround time (TAT) and quality benchmarks. * Escalate complex cases to senior stakeholders for additional support. * Collaborate closely with internal teams to ensure timely resolution of onboarding blockers. * Adhere to PhonePe’s policies and standards, acting with integrity in each verification process.      Ideal Candidate Should: * Have at least 1-2 years of experience mandatorily in KYC/AML verification or compliance-related roles. * Be proficient in English and Hindi (Read, Write and Speak); additional language skills are a plus. * Demonstrate exceptional attention to detail and a commitment to accuracy. * Possess strong written and verbal communication skills to coordinate effectively with Maker team members and other stakeholders. * Be familiar with regulatory requirements related to KYC and merchant onboarding processes. * Exhibit a customer-centric mindset with the ability to make objective, compliant decisions. * Be proactive in identifying process improvements and recommending enhancements to increase efficiency. * Be able to multitask effectively and work well under time constraints. * Have completed a degree program (10+2+3), with additional certifications in compliance or financial regulation as an advantage.      PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy      Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news

Onboarding Specialist Checkers - PhonePe

&lt;strong&gt;About PhonePe Group: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About the Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Onboarding Specialist - Checker Stage is responsible for the final review and quality control of merchant onboarding applications. Working closely with the Maker team, the Checker Specialist ensures that each application meets all compliance and business requirements, following a meticulous verification process to support a smooth and seamless onboarding experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities: -&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Conduct thorough final-stage checks on merchant applications, ensuring all information and documentation meet compliance and RBI regulations.&lt;/li&gt;&lt;li&gt;Verify KYM (Know Your Merchant) documents and merchant information for accuracy and completeness.&lt;/li&gt;&lt;li&gt;Cross-check information verified by the Maker team to identify and address any discrepancies or compliance issues.&lt;/li&gt;&lt;li&gt;Ensure high-quality output by maintaining an eye for detail, flagging any irregularities for rework, and collaborating with the Maker team as necessary.&lt;/li&gt;&lt;li&gt;Approve or reject applications based on set guidelines, flagging specific cases for further review if needed.&lt;/li&gt;&lt;li&gt;Maintain accurate records of each onboarding case for audit and compliance purposes.&lt;/li&gt;&lt;li&gt;Provide feedback and insights to the Maker team to improve first-level verification accuracy and reduce rework.&lt;/li&gt;&lt;li&gt;Meet daily and weekly productivity targets, adhering to turnaround time (TAT) and quality benchmarks.&lt;/li&gt;&lt;li&gt;Escalate complex cases to senior stakeholders for additional support.&lt;/li&gt;&lt;li&gt;Collaborate closely with internal teams to ensure timely resolution of onboarding blockers.&lt;/li&gt;&lt;li&gt;Adhere to PhonePe’s policies and standards, acting with integrity in each verification process.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Ideal Candidate Should:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Have at least 1-2 years of experience mandatorily in KYC/AML verification or compliance-related roles.&lt;/li&gt;&lt;li&gt;Be proficient in English and Hindi (Read, Write and Speak); additional language skills are a plus.&lt;/li&gt;&lt;li&gt;Demonstrate exceptional attention to detail and a commitment to accuracy.&lt;/li&gt;&lt;li&gt;Possess strong written and verbal communication skills to coordinate effectively with Maker team members and other stakeholders.&lt;/li&gt;&lt;li&gt;Be familiar with regulatory requirements related to KYC and merchant onboarding processes.&lt;/li&gt;&lt;li&gt;Exhibit a customer-centric mindset with the ability to make objective, compliant decisions.&lt;/li&gt;&lt;li&gt;Be proactive in identifying process improvements and recommending enhancements to increase efficiency.&lt;/li&gt;&lt;li&gt;Be able to multitask effectively and work well under time constraints.&lt;/li&gt;&lt;li&gt;Have completed a degree program (10+2+3), with additional certifications in compliance or financial regulation as an advantage.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance&lt;/li&gt;&lt;li&gt;Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System&lt;/li&gt;&lt;li&gt;Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program&lt;/li&gt;&lt;li&gt;Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy&lt;/li&gt;&lt;li&gt;Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment &lt;/li&gt;&lt;li&gt;Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;Life at PhonePe&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;PhonePe in the news&lt;/strong&gt;

Onboarding Specialist Checkers

You need a UG/PG degree in HR or related field, 1-2 years in campus recruitment, Microsoft Office proficiency, strong communication skills, and experience in vendor management and project handling.

You will manage campus recruitment strategies, coordinate with hiring teams, conduct candidate assessments, track metrics, and execute branding initiatives while liaising with institutions and vendors.

Business, Operations & Strategy

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Role Overview: As a Campus Relations Specialist, you will be the face of PhonePe on campuses, driving initiatives to attract, engage, and hire top talent from universities. This role combines stakeholder management, relationship-building, and hands-on recruitment activities to build a robust talent pipeline that supports our organizational growth. Job responsibilities: * Develop and implement campus recruitment strategies in alignment with business requirements and hiring targets. * Coordinate with hiring managers and HRBPs to understand skill requirements, align AOP, design recruitment processes and seek feedback on hires. * Act as the primary point of contact between the company and academic institutions * Plan and manage recruitment calendars, including Pre-placement Talks, test schedules, interviews, and onboarding timelines. * Represent the organization at campus recruitment drives, pre placement talks. Ensure the inclusion of diverse candidates in recruitment pipelines. Manage pre-placement talks, assessments, and interviews on campus(Virtual/Hybrid). Travel to campuses and other locations for recruitment drives. * Manage end-to-end campus hiring cycles, including sourcing, screening, assessments, interviews, and offer rollouts. * Track and analyze key recruitment metrics such as offer acceptance rates, hiring timelines, attrition, quality of hires, slots assigned on campus and diversity statistics. Maintain accurate records of campus hiring activities and outcomes. * Provide regular updates and reports to leadership on recruitment performance and challenges. * Partner with the Employer Branding team to design and execute campus branding initiatives that position PhonePe as an employer of choice. * Liaison with external vendors to ensure overall program management including project governance, delivery timelines, invoicing, etc Qualifications: * UG/PG with a degree in HR or any other relevant field * 1-2 years of experience in Campus Recruitment * Medium proficiency of Microsoft office - Excel, word, power point * Excellent communication and interpersonal skills * Strong organizational and program management skills * Excellent execution rigor and cross functional stakeholder management * Ability to manage multiple projects and deadlines in a dynamic environment. * Passion for building and fostering early-career talent. * Experience of vendor management and managing multiple internal stakeholders PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!Role Overview:As a Campus Relations Specialist, you will be the face of PhonePe on campuses, driving initiatives toattract, engage, and hire top talent from universities. This role combines stakeholder management,relationship-building, and hands-on recruitment activities to build a robust talent pipeline that supports ourorganizational growth.Job responsibilities: * Develop and implement campus recruitment strategies in alignment with business requirements      and hiring targets. * Coordinate with hiring managers and HRBPs to understand skill requirements, align AOP,      design recruitment processes and seek feedback on hires. * Act as the primary point of contact between the company and academic institutions * Plan and manage recruitment calendars, including Pre-placement Talks, test schedules,      interviews, and onboarding timelines. * Represent the organization at campus recruitment drives, pre placement talks. Ensure the      inclusion of diverse candidates in recruitment pipelines. Manage pre-placement talks,assessments, and interviews on campus(Virtual/Hybrid). Travel to campuses and other locationsfor recruitment drives. * Manage end-to-end campus hiring cycles, including sourcing, screening, assessments,      interviews, and offer rollouts. * Track and analyze key recruitment metrics such as offer acceptance rates, hiring timelines,      attrition, quality of hires, slots assigned on campus and diversity statistics. Maintain accuraterecords of campus hiring activities and outcomes. * Provide regular updates and reports to leadership on recruitment performance and challenges. * Partner with the Employer Branding team to design and execute campus branding initiatives      that position PhonePe as an employer of choice. * Liaison with external vendors to ensure overall program management including project      governance, delivery timelines, invoicing, etcQualifications: * UG/PG with a degree in HR or any other relevant field * 1-2 years of experience in Campus Recruitment * Medium proficiency of Microsoft office - Excel, word, power point * Excellent communication and interpersonal skills * Strong organizational and program management skills * Excellent execution rigor and cross functional stakeholder management * Ability to manage multiple projects and deadlines in a dynamic environment. * Passion for building and fostering early-career talent. * Experience of vendor management and managing multiple internal stakeholders      PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy      Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news

Specialist - Campus Relations - PhonePe

&lt;strong&gt;About PhonePe Group: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!&lt;br&gt;&lt;br&gt;Role Overview:&lt;br&gt;&lt;br&gt;As a Campus Relations Specialist, you will be the face of PhonePe on campuses, driving initiatives to&lt;br&gt;&lt;br&gt;attract, engage, and hire top talent from universities. This role combines stakeholder management,&lt;br&gt;&lt;br&gt;relationship-building, and hands-on recruitment activities to build a robust talent pipeline that supports our&lt;br&gt;&lt;br&gt;organizational growth.&lt;br&gt;&lt;br&gt;Job responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Develop and implement campus recruitment strategies in alignment with business requirements&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;and hiring targets.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Coordinate with hiring managers and HRBPs to understand skill requirements, align AOP,&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;design recruitment processes and seek feedback on hires.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Act as the primary point of contact between the company and academic institutions&lt;/li&gt;&lt;li&gt;Plan and manage recruitment calendars, including Pre-placement Talks, test schedules,&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;interviews, and onboarding timelines.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Represent the organization at campus recruitment drives, pre placement talks. Ensure the&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;inclusion of diverse candidates in recruitment pipelines. Manage pre-placement talks,&lt;br&gt;&lt;br&gt;assessments, and interviews on campus(Virtual/Hybrid). Travel to campuses and other locations&lt;br&gt;&lt;br&gt;for recruitment drives.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Manage end-to-end campus hiring cycles, including sourcing, screening, assessments,&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;interviews, and offer rollouts.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Track and analyze key recruitment metrics such as offer acceptance rates, hiring timelines,&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;attrition, quality of hires, slots assigned on campus and diversity statistics. Maintain accurate&lt;br&gt;&lt;br&gt;records of campus hiring activities and outcomes.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide regular updates and reports to leadership on recruitment performance and challenges.&lt;/li&gt;&lt;li&gt;Partner with the Employer Branding team to design and execute campus branding initiatives&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;that position PhonePe as an employer of choice.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Liaison with external vendors to ensure overall program management including project&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;governance, delivery timelines, invoicing, etc&lt;br&gt;&lt;br&gt;Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;UG/PG with a degree in HR or any other relevant field&lt;/li&gt;&lt;li&gt;1-2 years of experience in Campus Recruitment&lt;/li&gt;&lt;li&gt;Medium proficiency of Microsoft office - Excel, word, power point&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills&lt;/li&gt;&lt;li&gt;Strong organizational and program management skills&lt;/li&gt;&lt;li&gt;Excellent execution rigor and cross functional stakeholder management&lt;/li&gt;&lt;li&gt;Ability to manage multiple projects and deadlines in a dynamic environment.&lt;/li&gt;&lt;li&gt;Passion for building and fostering early-career talent.&lt;/li&gt;&lt;li&gt;Experience of vendor management and managing multiple internal stakeholders&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance&lt;/li&gt;&lt;li&gt;Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System&lt;/li&gt;&lt;li&gt;Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program&lt;/li&gt;&lt;li&gt;Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy&lt;/li&gt;&lt;li&gt;Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment &lt;/li&gt;&lt;li&gt;Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;Life at PhonePe&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;PhonePe in the news&lt;/strong&gt;

Specialist - Campus Relations

You should have 2+ years in people management, content strategy experience, strong CMS knowledge, analytical skills, project management expertise, excellent communication, and familiarity with customer support tools.

You will craft content strategies, manage a team of writers, ensure brand consistency, collaborate across teams, analyze performance metrics, and optimize processes for effective content delivery.

Customer Relations

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About the Role: We are seeking a dynamic and experienced Associate Manager for the Content Strategy team within the Customer Experience organization. This team plays a pivotal role in influencing/delivering exceptional customer experiences across various touchpoints. From Help Center articles to chatbot scripts, agent responses, error screens, video scripts, and IVR prompts, the scope of the team spans all formats of support content. As the Associate Manager, you will oversee a talented team of content writers, working as a horizontal entity supporting multiple business units. Your responsibilities include * Craft/Align with content principles, guidelines, brand voice and tone, and understanding the target audience. * Be the POC for the various business units, align and deliver top quality content to fulfill the org goals * Think strategically and execute with rigor while leading the team from the front Key Responsibilities: Team Leadership and Development: * Hire, lead, mentor, and coach a team of content writers. * Foster a high-performing team culture with a focus on collaboration, creativity, and execution. Content Strategy and Execution: * Develop and implement a cohesive content strategy for support materials across formats (Help Center, chatbot, agent scripts, video, IVR, etc.). * Ensure consistency with brand voice, tone, and guidelines while catering to diverse customer needs. * Create and oversee content designed for customer education, helping users understand and maximize the value of products and services * Develop communication strategies for upselling and cross-selling, crafting compelling messages that drive engagement and conversions * Design retention focussed communication to build customer loyalty, address churn risks and enhance long-term relationships Stakeholder Management: * Collaborate with cross-functional teams (e.g.Product, Design, Strategy) to understand business requirements and align content deliverables. * Manage expectations and communicate effectively with senior leadership and stakeholders. Customer-Centric Approach: * Leverage insights from the customer support journey to craft content that addresses pain points and enhances the user experience. * Advocate for the customer's perspective in all content decisions. Data-Driven Decision Making: * Analyze content performance metrics to identify trends and areas for improvement. * Use data insights to refine strategies and address problem statements effectively. Project and Process Management: * Drive multiple projects simultaneously, ensuring timely delivery with high-quality standards. * Establish and optimize processes to improve team efficiency and effectiveness. Required Qualifications: * Minimum 2 years of experience in a people management role. * Proven experience in a content strategy position, preferably in a customer support or CX environment. * Strong understanding of content management systems (CMS) and tools. * Excellent analytical skills with the ability to interpret data and identify actionable insights. * Strong project management and organizational skills, with a focus on execution rigor. * Exceptional communication and stakeholder management skills. * Experience working in a horizontal or matrixed organizational structure. * Familiarity with customer support tools and platforms. * Strategic thinker with the ability to translate high-level goals into actionable plans. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!About the Role:We are seeking a dynamic and experienced Associate Manager for the Content Strategy team within the Customer Experience organization. This team plays a pivotal role in influencing/delivering exceptional customer experiences across various touchpoints. From Help Center articles to chatbot scripts, agent responses, error screens, video scripts, and IVR prompts, the scope of the team spans all formats of support content.As the Associate Manager, you will oversee a talented team of content writers, working as a horizontal entity supporting multiple business units. Your responsibilities include * Craft/Align with content principles, guidelines, brand voice and tone, and understanding the target audience. * Be the POC for the various business units, align and deliver top quality content to fulfill the org goals * Think strategically and execute with rigor while leading the team from the front      Key Responsibilities:Team Leadership and Development: * Hire, lead, mentor, and coach a team of content writers. * Foster a high-performing team culture with a focus on collaboration, creativity, and execution.      Content Strategy and Execution: * Develop and implement a cohesive content strategy for support materials across formats (Help Center, chatbot, agent scripts, video, IVR, etc.). * Ensure consistency with brand voice, tone, and guidelines while catering to diverse customer needs. * Create and oversee content designed for customer education, helping users understand and maximize the value of products and services * Develop communication strategies for upselling and cross-selling, crafting compelling messages that drive engagement and conversions * Design retention focussed communication to build customer loyalty, address churn risks and enhance long-term relationships      Stakeholder Management: * Collaborate with cross-functional teams (e.g.Product, Design, Strategy) to understand business requirements and align content deliverables. * Manage expectations and communicate effectively with senior leadership and stakeholders.      Customer-Centric Approach: * Leverage insights from the customer support journey to craft content that addresses pain points and enhances the user experience. * Advocate for the customer's perspective in all content decisions.      Data-Driven Decision Making: * Analyze content performance metrics to identify trends and areas for improvement. * Use data insights to refine strategies and address problem statements effectively.      Project and Process Management: * Drive multiple projects simultaneously, ensuring timely delivery with high-quality standards. * Establish and optimize processes to improve team efficiency and effectiveness.      Required Qualifications: * Minimum 2 years of experience in a people management role. * Proven experience in a content strategy position, preferably in a customer support or CX environment. * Strong understanding of content management systems (CMS) and tools. * Excellent analytical skills with the ability to interpret data and identify actionable insights. * Strong project management and organizational skills, with a focus on execution rigor. * Exceptional communication and stakeholder management skills. * Experience working in a horizontal or matrixed organizational structure. * Familiarity with customer support tools and platforms. * Strategic thinker with the ability to translate high-level goals into actionable plans.      PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) * Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance * Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System * Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program * Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy * Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment * Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy      Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news

Associate Manager - Content Strategy - PhonePe

&lt;strong&gt;About PhonePe Group: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!&lt;br&gt;&lt;br&gt;About the Role:&lt;br&gt;&lt;br&gt;We are seeking a dynamic and experienced Associate Manager for the Content Strategy team within the Customer Experience organization. This team plays a pivotal role in influencing/delivering exceptional customer experiences across various touchpoints. From Help Center articles to chatbot scripts, agent responses, error screens, video scripts, and IVR prompts, the scope of the team spans all formats of support content.&lt;br&gt;&lt;br&gt;As the Associate Manager, you will oversee a talented team of content writers, working as a horizontal entity supporting multiple business units. Your responsibilities include&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Craft/Align with content principles, guidelines, brand voice and tone, and understanding the target audience.&lt;/li&gt;&lt;li&gt;Be the POC for the various business units, align and deliver top quality content to fulfill the org goals&lt;/li&gt;&lt;li&gt;Think strategically and execute with rigor while leading the team from the front&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;Team Leadership and Development:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Hire, lead, mentor, and coach a team of content writers.&lt;/li&gt;&lt;li&gt;Foster a high-performing team culture with a focus on collaboration, creativity, and execution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Content Strategy and Execution:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Develop and implement a cohesive content strategy for support materials across formats (Help Center, chatbot, agent scripts, video, IVR, etc.).&lt;/li&gt;&lt;li&gt;Ensure consistency with brand voice, tone, and guidelines while catering to diverse customer needs.&lt;/li&gt;&lt;li&gt;Create and oversee content designed for customer education, helping users understand and maximize the value of products and services&lt;/li&gt;&lt;li&gt;Develop communication strategies for upselling and cross-selling, crafting compelling messages that drive engagement and conversions&lt;/li&gt;&lt;li&gt;Design retention focussed communication to build customer loyalty, address churn risks and enhance long-term relationships&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Stakeholder Management:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Collaborate with cross-functional teams (e.g.Product, Design, Strategy) to understand business requirements and align content deliverables.&lt;/li&gt;&lt;li&gt;Manage expectations and communicate effectively with senior leadership and stakeholders.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Customer-Centric Approach:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Leverage insights from the customer support journey to craft content that addresses pain points and enhances the user experience.&lt;/li&gt;&lt;li&gt;Advocate for the customer's perspective in all content decisions.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Data-Driven Decision Making:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Analyze content performance metrics to identify trends and areas for improvement.&lt;/li&gt;&lt;li&gt;Use data insights to refine strategies and address problem statements effectively.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Project and Process Management:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Drive multiple projects simultaneously, ensuring timely delivery with high-quality standards.&lt;/li&gt;&lt;li&gt;Establish and optimize processes to improve team efficiency and effectiveness.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Required Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Minimum 2 years of experience in a people management role.&lt;/li&gt;&lt;li&gt;Proven experience in a content strategy position, preferably in a customer support or CX environment.&lt;/li&gt;&lt;li&gt;Strong understanding of content management systems (CMS) and tools.&lt;/li&gt;&lt;li&gt;Excellent analytical skills with the ability to interpret data and identify actionable insights.&lt;/li&gt;&lt;li&gt;Strong project management and organizational skills, with a focus on execution rigor.&lt;/li&gt;&lt;li&gt;Exceptional communication and stakeholder management skills.&lt;/li&gt;&lt;li&gt;Experience working in a horizontal or matrixed organizational structure.&lt;/li&gt;&lt;li&gt;Familiarity with customer support tools and platforms.&lt;/li&gt;&lt;li&gt;Strategic thinker with the ability to translate high-level goals into actionable plans.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance&lt;/li&gt;&lt;li&gt;Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System&lt;/li&gt;&lt;li&gt;Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program&lt;/li&gt;&lt;li&gt;Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy&lt;/li&gt;&lt;li&gt;Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment &lt;/li&gt;&lt;li&gt;Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;Life at PhonePe&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;PhonePe in the news&lt;/strong&gt;

PhonePe

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