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ER Investigator

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Rogers Communications

2mo ago

  • Job
    Full-time
    Junior Level
  • Legal
    People, HR & Administration
  • Toronto

AI generated summary

  • You need a HR degree/diploma, 2+ years of experience, strong analytical and communication skills, attention to detail, knowledge of WHVP legislation, and proficiency in Microsoft Office; French is a plus.
  • You will investigate ER complaints, gather and analyze evidence, write reports, maintain records, and collaborate with HR partners while meeting closure timelines and ensuring compliance with policies.

Requirements

  • Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
  • Critical thinking with high attention to detail.
  • Demonstrated ability to exercise sound judgement.
  • Strong writing and communication skills.
  • Strong planning and organizational skills.
  • Strong understanding of WHVP legislation.
  • Analytical approach to problem solving.
  • Ability to work independently and within a team in a fast-paced environment.
  • Investigation experience and training is an asset.
  • Proficient with Microsoft Office applications.
  • Ability to communicate in French is an asset.

Responsibilities

  • Investigate ER complaints as a neutral party from inception to conclusion.
  • Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers’ policies and procedures.
  • Dedicate sufficient time to set up and prepare before launching an investigation.
  • Prepare and deliver notification and conclusion letters to complainants, respondents, and witnesses.
  • Collect evidence including interviewing and assessing credibility of relevant parties.
  • Analyse evidence to draw a conclusion on findings.
  • Write conclusive and unbiased investigation reports based on the balance of probabilities.
  • Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps.
  • Maintain Service Level Agreement (SLA) closure times for investigations.
  • Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable.
  • Maintain accurate and detailed case management records and tracking.
  • Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues.
  • Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust.
  • Participate in ER projects as required.

FAQs

What is the job title for this position?

The job title for this position is ER Investigator.

What will be my primary responsibilities as an ER Investigator?

As an ER Investigator, you will be responsible for investigating Employee Relations complaints, ensuring compliance with federal/provincial laws and Rogers’ policies, collecting evidence, interviewing relevant parties, and writing unbiased investigation reports.

What qualifications are required for the ER Investigator position?

A Degree/Diploma in Human Resources is required, along with a minimum of 2+ years of related work experience.

Is investigation experience necessary for this role?

While investigation experience and training is considered an asset, it is not explicitly required for the position.

What skills are important for this position?

Important skills include critical thinking, strong writing and communication abilities, planning and organizational skills, understanding of Workplace Harassment & Violence legislation, and sound judgment.

What type of work environment can I expect?

This is a hybrid work position, requiring you to be in the office three days per week, with flexibility to choose which days suit you best.

Are there opportunities for career development in this role?

Yes, there are growth and development opportunities available, including self-driven career development programs like the MyPath program.

Will I receive any health benefits?

Yes, competitive and flexible health and dental benefits are provided, along with a pension plan, RRSP, TFSA, and stock matching programs.

Is there support for volunteering in this role?

Yes, you will receive paid time off for volunteering, as well as company matching contributions to charities you support.

What is the recruitment process for this position?

The recruitment process involves a 15-minute phone screen with a recruiter, a 1-hour virtual interview with the Hiring Manager, and a 30-minute final round interview with an Employee Relations leader.

Are background checks part of the hiring process?

Yes, a pre-employment background check will be conducted, which may include a criminal background check, credit check, and drivers abstract, depending on the role.

Is proficiency in French an asset for this position?

Yes, the ability to communicate in French is considered an asset for the role.

What commitment does Rogers have towards diversity and inclusion?

Rogers is committed to creating a diverse workforce and fostering an environment where equity and inclusion are core, ensuring everyone feels they belong and can reach their full potential.

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Rogers Communications

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

It’s the everyday connections that bring us closer to what matters. When you want to send a glowing work email to your team, congratulating them on a big win. When you need to take that last-minute conference call from the airport. Rogers is with you all the way.