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Executive Head of Membership Guidance & Advice (Ref:92255)

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Ministry of Justice

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Government & Politics
    People, HR & Administration
  • Lincoln

AI generated summary

  • You need operational delivery experience, knowledge of volunteer engagement, familiarity with the criminal justice system, and ability to navigate civil service. Monitoring or inspection experience is a plus.
  • You will manage member support, develop policies, ensure compliance, resolve issues, engage stakeholders, and lead operational delivery while promoting equality and diversity.

Requirements

  • Essential Criteria
  • Experience of operational delivery
  • An understanding of how to work with volunteers
  • An understanding of the criminal justice system
  • An understanding of how to operate within and deliver through the civil service structure
  • Desirable criteria
  • Experience of monitoring or inspection
  • Experience of working in an Arms’ Length Body of a government department

Responsibilities

  • The postholder is accountable for our operational activity which supports circa 1200 IMB and LO members to deliver their roles. The G6 will be the most senior point of staff contact for the membership on all operational matters and will act as an escalation point for their team and membership. The postholder will be responsible for the development and application of all policies, guidance and practice applied to the IMB and LO monitoring roles and will ensure these are developed through effective joint working with staff and members alike. This will cover process compliance as well as monitoring and Board management requirements.
  • Accountable for the member journey from application to end of tenure, this includes member recruitment, induction, training and compliance, such as to data and security requirements.
  • Accountable for understanding and responding to membership issues across prison and IDE IMBs as well as LOs. Bringing consistency in advice and practice across the different areas of delivery but maintaining bespoke approaches where necessary.
  • Responsible for the development and application of new Board/ member management and monitoring policies, guidance and practices, based on statutory and other requirements, and the needs of the membership.
  • Lead teams with wide ranging and geographically spread responsibilities.
  • Act as the most senior point of contact for the membership on day-to-day issues. This entails ensuring good, consistent and timely advice and guidance is provided to circa 1200 unpaid public appointees monitoring in prisons, immigration detention or courts and escort services. This support could be to individuals or through the IMB Board structure. Examples include:
  • Liaising and negotiating with Boards on an achievable local strategy to improve recruitment and retention of members
  • De-escalating issues that may have arisen between members and the service they are monitoring, between members themselves and/or between members and staff
  • Daily problem solving of risky scenarios that demand immediate action, such as: conflicts of interest that have arisen for members between their monitoring role and other areas of activity; security concerns including corruption or suspected wrongdoing; safety or safeguarding concerns relating to members, all of which may require a request for immediate suspension by the minister’s delegate
  • Providing immediate and accurate advice to members on the compliance aspects of their role as well as quality assuring its application
  • Ensuring statutory requirements are met, both in relation to the monitoring role but also the requirements of the Public Appointments Code.
  • These requirements will be met directly but also through good leadership and management of the team. Delivery will also demand the application of good negotiation and interpersonal skills with members as well as relevant senior HMPPS and MoJ personnel.
  • Responsible for stakeholder engagement, including with other voluntary sector and unpaid public appointee government leads.
  • Support the National Chairs and CEO in the operational delivery of the IMB and LO strategic direction.
  • Advise the CEO and National Chairs on operational matters as necessary.
  • Lead the organisation as part of the Senior Leadership Team and deputise for the CEO where necessary.
  • As a member of SLT, proactively help deliver the corporate objective of ensuring equality, diversity and inclusion is at the forefront of all staff and member matters.
  • Perform other job-related duties as required.

FAQs

What is the primary role of the Executive Head of Membership Guidance & Advice?

The primary role is to lead the operational delivery of support for approximately 1200 Independent Monitoring Board (IMB) and Lay Observer (LO) members, ensuring compliance and development of policies and guidance related to their monitoring roles.

What qualifications are needed for this position?

Essential qualifications include experience of operational delivery, an understanding of working with volunteers, knowledge of the criminal justice system, and experience in delivering through the civil service structure.

Is this position paid?

Yes, this position has a salary of £68,967, with additional contributions towards a Civil Service Defined Benefit Pension scheme.

Where is this position based?

This position is based nationally, meaning it can be performed from various locations across the country.

What type of experience is beneficial for this role?

Desirable experience includes monitoring or inspection, and experience working in an Arms' Length Body of a government department.

What benefits are offered to employees in this role?

Benefits include access to learning and development, flexible working options, a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, and season ticket advance.

What behaviors will be assessed during the selection process?

Candidates will be assessed on managing a quality service, communicating and influencing, making effective decisions, changing and improving, leadership, and delivering at pace.

Are there opportunities for career advancement in this role?

Yes, as a member of the Senior Leadership Team, the postholder may have opportunities for career advancement within the organization.

Who does the Executive Head of Membership Guidance & Advice report to?

The Executive Head will support and advise the CEO and National Chairs on operational matters and may act as a deputy for the CEO when necessary.

Is there a support system for new members in this role?

Yes, the postholder is accountable for the member journey from application to end of tenure, including recruitment, induction, and training.

What does the recruitment process for this position involve?

The recruitment process uses Success Profiles to assess behaviors, strengths, and experience, and feedback will only be provided if a candidate attends an interview or assessment.

What are the nationality requirements for this job?

The job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and nationals from the EU, Switzerland, Norway, Iceland, or Liechtenstein under certain conditions.

Can people with convictions apply for this position?

Yes, the Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

What is the expected workload and responsibilities in this role?

The role encompasses managing a large volunteer membership, ensuring compliance with statutory requirements, providing guidance, handling complex issues, and leading teams across a wide geographical area.

What is the expected work culture in this position?

The work culture emphasizes inclusion and diversity, encouraging a supportive and collaborative environment for staff and members alike.

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Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

Government
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10,001+
Employees
2007
Founded Year

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