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Experience Manager - Assistant Director

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EY

3mo ago

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You should have 12+ years in consulting, strong leadership and project management skills, a design thinking mindset, and experience in fostering team growth and managing client expectations.
  • You will manage client relationships, lead workshops as a facilitator, oversee project delivery, and apply Design Thinking to ensure innovative customer experiences.

Requirements

  • To qualify for the role, you must have
  • Ability to act as an advocate and leader in the strategic design process of projects, owning the overall Client outcomes and Experience. Lead the development of various activities (e.g. visioning, customer personas, execution roadmap), collaborate with design team to build visual themes and execute the session as a leader & facilitator.
  • Knowledge of innovation tools and techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
  • Ability to provide strategic direction, working with engagement team to manage client expectations in line with the overall digital and customer experience vision.
  • Experience translating business requirements and goals, end user needs and inputs from cross-functional teams into differentiated solutions.
  • Ability to foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior level consultants within the organization by providing structured and on-the-job feedback.
  • Ideally, you’ll also have
  • Bachelor's Degree & Master’s Degree/ MBA (Preferred) with 12+ years of work experience related to consulting, business strategy, customer experience strategy etc. with client facing responsibilities.
  • Experience in facilitating, leading groups towards business outcomes.
  • Project management/ leading projects and having an overall view of its design and execution.
  • An entrepreneurial spirit who is excited by ambiguity, operates autonomously and is able to make informed decisions on the fly, grounded in a client/ user centric point of view.
  • A design thinking mindset with exposure to design planning or product design or experience in a creative field (e.g. media management, digital creatives).
  • People management experience with both project teams and individual direct reports.

Responsibilities

  • In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. As a wavespace Experience Manager, you will oversee the development and execution of the customer experience and management of client service delivery.
  • A wavespace Experience Manager understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there (captured in exam questions) and has experience in consulting. They are ultimately responsible for
  • Day-to-day client relationship and wavespace team direction end-to-end delivery of wavespace experience(s).
  • Leading and owning experiences & workshops. Lead the experience from the “front of the room” as facilitator.
  • Managing resourcing, timelines, costing and client expectations
  • Work collaboratively, use tools & techniques of innovation/ Design Thinking, knowledge management.

FAQs

What is the main purpose of the Experience Manager role at EY Wavespace?

The main purpose of the Experience Manager role is to oversee the development and execution of customer experiences and manage client service delivery, helping clients solve pressing issues through innovative, high-quality work products.

What qualifications are required for the Experience Manager position?

Candidates should ideally have a Bachelor's Degree and a Master’s Degree/MBA, with 12+ years of work experience related to consulting, business strategy, or customer experience strategy, along with client-facing responsibilities.

What skills are emphasized for success in this role?

Key skills include the ability to advocate and lead in the strategic design process, knowledge of innovation tools and techniques, providing strategic direction, and fostering an inclusive team-oriented work environment.

Is prior project management experience necessary for this position?

Yes, prior project management experience, including leading projects and having an overall view of their design and execution, is necessary for this position.

What kind of work environment does EY Wavespace promote?

EY Wavespace promotes a dynamic work environment that is innovative and inclusive, encouraging collaboration and leveraging diverse perspectives.

Will there be opportunities for mentorship in this role?

Yes, the Experience Manager will have the opportunity to counsel and mentor junior consultants by providing structured and on-the-job feedback.

Can you describe the type of projects I would work on?

The projects involve a dynamic mix of client-specific issues where you will collaborate with diverse teams to develop innovative solutions, facilitate workshops, and guide clients in strategizing their future vision and experience.

What are the expected leading responsibilities of the Experience Manager?

Responsibilities include leading client relationships, directing the wavespace team, managing resources, timelines, and client expectations, and facilitating experiences and workshops from the front of the room.

What attributes are valued in potential candidates for this role?

Candidates should demonstrate a passion for helping clients, a strategic vision in customer experience and digital trends, and a commitment to diversity and inclusion. Being an entrepreneurial spirit and having a design thinking mindset are also valued attributes.

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EY

Accounting
Industry
1-10
Employees

Mission & Purpose

EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Find out more about the EY global network http://ey.com/en_gl/legal-statement