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Facilities & Maintenance Lead - Southern Europe

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Tiffany & Co.

1mo ago

  • Job
    Full-time
    Senior Level
  • Construction & Surveying
    Facilities Management
  • Milan

AI generated summary

  • You need a degree in a relevant field, 5-7 years in facilities management, strong problem-solving skills, luxury retail experience, and fluency in English and Italian. Proficiency in Microsoft tools required.
  • You will oversee facility maintenance, coordinate emergency responses, conduct inspections, manage vendors, ensure safety compliance, handle procurement, and collaborate on new store openings.

Requirements

  • Degree in Engineering, Construction, Facility Management and Building Technology or equivalent work experience
  • 5-7 years of experience in facilities management preferably in retail environment with emphasis on integrated real estate services
  • Strategic problem solver with service-orientated mindset, able to implement strategic vision and deliver real results
  • Excellent communication, negotiation and analytical skills
  • A collaborative player who is agile and able to partner across all departments
  • Proficiency in Microsoft Project, Excel, Word and PowerPoint
  • Ability to read construction documents
  • Design and detail oriented. Client focused
  • Luxury Retail Experience
  • Fluent in English and Italian, a third language is an appreciated plus

Responsibilities

  • Oversee and coordinate Facility and Maintenance planned activities (ordinary and extraordinary) for all the countries of the cluster.
  • Be responsible for coordinating remedial work for store emergencies and ensuring the vendors have a solid plan of action when addressing issues and are following Tiffany & Co standards.
  • Communicate to the stakeholders and provide updates as needed to ensure that the issues are corrected and work orders are closed in a timely manner. Visit all retail facilities as needed and partner with Retail Excellence Managers to complete quarterly site audits detailing store conditions along with supporting documentation and work orders.
  • Be the first contact with the stores and headquarter’s staff or any issues in the cluster related to facility and maintenance.
  • Periodic site inspections to ensure the highest standard aspects and to check execution of planned and extraordinary maintenance activities.
  • Coordinates contractors, suppliers, and any other stakeholders to supervise the progress of work.
  • Check the adequacy of sites about health and safety in coordination with RSPP/HSE.
  • Manage procurement and orders for all material and service needed.
  • Archive documentations in line with the local regulations.
  • Organize tendering process to support Finance and Retail Operations to evaluate and select the best contractors.
  • Collaborate with Retail Operations and Store planning for new opening according to store network development, including site surveys, selection of contractors, organizing all the necessary activities and project management.
  • Support in Budget estimation and cost control for ordinary and extraordinary activities (purchase order management, collaboration with accounting department and contractor for documentation and payments issues…).

FAQs

What are the primary responsibilities of the Facilities & Maintenance Lead?

The primary responsibilities include overseeing facility and maintenance activities for all countries in the cluster, managing emergency store repairs, coordinating with vendors, conducting site inspections, and collaborating with various departments on capital projects and new store openings.

What qualifications are required for this position?

Candidates should have a degree in Engineering, Construction, Facility Management, or Building Technology, along with 5-7 years of experience in facilities management, preferably in a retail environment. Proficiency in Microsoft Office and the ability to read construction documents are also required.

Is luxury retail experience necessary for this role?

Yes, luxury retail experience is preferred for this position as it aligns with Tiffany & Co.'s brand and standards.

What languages are required for this position?

Fluency in English and Italian is required, and a third language is considered a plus.

What skills are important for the Facilities & Maintenance Lead?

Important skills include strategic problem-solving, excellent communication and negotiation abilities, analytical skills, and a service-oriented mindset.

Will I be responsible for managing a budget?

Yes, the role involves supporting budget estimation and cost control for ordinary and extraordinary activities, including purchase order management and collaboration with the accounting department.

How often will I need to visit retail facilities?

You will need to visit all retail facilities as needed to ensure proper maintenance and support, including conducting quarterly site audits with Retail Excellence Managers.

What is the process for coordinating contractors and suppliers?

You will coordinate contractors, suppliers, and other stakeholders to supervise the progress of work and ensure that it meets Tiffany & Co. standards.

Are periodic site inspections part of the job?

Yes, conducting periodic site inspections to ensure high standards and check the execution of maintenance activities is a key responsibility of this role.

How does this position contribute to Tiffany & Co.'s legacy?

This position contributes by ensuring that all facilities are maintained to the highest standards, thereby supporting the brand's commitment to excellence, craft, and a joyful customer experience.

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Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,