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Field Engineer Education Specialist

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QuidelOrtho

1mo ago

  • Job
    Full-time
    Mid-level (3-4 years)
  • Rochester
  • Quick Apply

AI generated summary

  • You need an Associate's degree or 2 years' experience, 3+ years in device repair, training experience, excellent communication skills, and ability to travel 30%. Preferred: QuidelOrtho device experience.
  • You will train Field Service Engineers on equipment, manage training supplies, develop content, maintain training tech, collaborate on projects, build relationships, and evaluate Field Engineers.

Requirements

  • Required:
  • Education: Minimum of an Associate's degree (Electrical, Mechanical, or Biomedical Engineering preferred) or equivalent 2 years experience
  • Experience: 3+ years of experience with troubleshooting, repairing, and maintaining complex devices
  • Technical training experience
  • Knowledge/experience with new and innovative training delivery methods to aid in delivering programs to a large global audience
  • Must be knowledgeable in delivering technical training programs and using a variety of education modalities including web-based, online, and classroom presentations/programs
  • Experience with video-based training delivery and equipment
  • Excellent interpersonal, communication, and presentation skills
  • Autonomous & well organized
  • Travel: Ability to travel up to 30% domestic and/or international
  • Preferred:
  • Experience troubleshooting, repairing, and maintaining QuidelOrtho devices
  • Instructor certification on QuidelOrtho devices

Responsibilities

  • Deliver high quality instrumentation training to Field Service Engineers or customer biomedical engineers in a highly regulated environment on the safe and efficacious troubleshooting, repair, and maintenance of QuidelOrtho products. Additionally, will be responsible for facilitating training for internal customers including, sales, technical support, and other QuidelOrtho staff as needed.
  • Responsible for coordinating and managing classroom inventories and supplies to ensure the delivery of successful training programs, in a cost-effective manner
  • Will maximize training outcomes by providing coaching, delivering Train-the-Trainer programs, and conducting follow-up activities with fellow trainers to enhance organizational effectiveness
  • Assist in the development of training content for new and existing products including continuing education materials with a focus on delivery using the latest technologies
  • Responsible for maintenance, repair, and modification of FE training equipment, including technical audio and video used to deliver virtual training
  • Participate on cross-functional teams and projects including, but not limited to: product development, service publications, written and online training documentation, and continuous learning initiatives for North America
  • Build and maintain sound working relationships with sales and service management at all levels
  • Perform ride-along activities with Field Engineers to identify and promote best practices and to remain current on QuidelOrtho products. May also ride with new Field Engineers to provide coaching or performance evaluation.
  • Perform other work-related duties as assigned

FAQs

What is the primary responsibility of the Field Engineer Education Specialist?

The primary responsibility of the Field Engineer Education Specialist is to deliver technical and skills training for QuidelOrtho Field Engineers, internal customers, and Biomedical Engineers on the troubleshooting, repair, and maintenance of highly regulated medical devices.

What type of training delivery methods are utilized in this role?

The training delivery methods utilized include instructor-led and virtual training methods.

What is the educational requirement for this position?

The minimum educational requirement is an Associate's degree in Electrical, Mechanical, or Biomedical Engineering, or equivalent experience of 2 years.

How much experience is required for this role?

A minimum of 3 years of experience in troubleshooting, repairing, and maintaining complex devices is required.

Is travel expected in this position?

Yes, the role requires the ability to travel up to 30% domestically and/or internationally.

What kind of team environment will the Field Engineer Education Specialist work in?

The Field Engineer Education Specialist will work in a cross-functional team environment, interacting frequently with sales, customer service, technical service, product management, and other internal organizations requiring technical training.

What skills are necessary for success in this role?

Essential skills include excellent interpersonal, communication, and presentation abilities, as well as being autonomous and well-organized.

Does QuidelOrtho provide training for new employees?

Yes, QuidelOrtho provides training for new employees, including introductory programs and continuing education materials.

What is the salary range for this position?

The salary range for this position is between $80,000 and $120,000, and it is eligible for bonuses.

Are there benefits provided with this position?

Yes, QuidelOrtho offers a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, a 401(k) plan, an Employee Stock Purchase Plan, paid time off and paid holidays.

QuidelOrtho

Science & Healthcare
Industry
5001-10,000
Employees
1937
Founded Year

Mission & Purpose

At QuidelOrtho, we’re changing lives one test at a time. With precision and passion, we give people the clarity to create better health outcomes. Our focus is providing the intelligence people need in the moments they need them most. To get there, we imagine, invent, push and pursue for more accurate and reliable diagnostics, faster. Since day one, we’ve provided breakthrough solutions to healthcare professionals. Now, we’re creating a clearer picture of health for more people globally. From home to hospital, lab to clinic, we’re helping people everywhere move forward – going the extra mile for everyone we serve. Together, we're advancing diagnostics to power a healthier future.