Field Engineer - Production Print

Canon

1mo ago

Job
Full-time
Mid & Senior Level
Dublin

AI generated summary

You need experience in servicing production printers, strong technical skills, effective fault-finding abilities, and customer focus. Must manage stock, support installations, and ensure compliance.
You will provide break-fix service, support installations, manage stock, train customers, resolve technical issues, ensure compliance, and maintain customer relations for production devices.

Requirements

Experience in customer interactive role on servicing of Production Toner/Inkjet/Wide Format printers. Hardware and software skills, experience and knowledge. Alternatively experienced on Canon Office products and demonstrates the enthusiasm, customer focus and technical ability to progress to the role of Production Engineer.
Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices
Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management.
To Support Workspace Service on an ad-hoc basis as needs require.
Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements
Contributes on major installs and projects in conjunction with key stake holders.
Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process.
Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products.
Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms
Demonstrate commercial awareness – understands the need to increase total billable volume.
Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion.
Awareness and understanding of Canon’s contractual obligations, the generic service level agreement.
Demonstrates high level of proactive customer interaction to bring added value.
Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS
Ensure all activities are recorded correctly in line with company guidelines
Maintains close working relationship with the TT&S department and other key stakeholders.
Identifies performance improvement opportunities and has the ability to work unsupervised
Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
Fully comply with company policies and Health & Safety Guidelines (following the local legislation)
Completion of Production specific site survey documentation
Environmental assessment awareness (humidity, airflow, temperature).
Liaise with third party finishing service providers to resolve our customer issues
Able to take and interpret data and machine traces.
You will be able to demonstrate the following competencies:
Focus on the Customer
Drive for Results
Acts as a Team Player
Create Solutions to Problems
Take Ownership & Accountability
Contracted hours are 37.5 hours over 5 days. This role is primarily field based.

Responsibilities

- Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices
- Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management
- To Support Workspace Service on an ad-hoc basis as needs require
- Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements
- Contributes on major installs and projects in conjunction with key stakeholders
- Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process
- Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products
- Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable
- Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms
- Demonstrate commercial awareness – understands the need to increase total billable volume
- Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion
- Awareness and understanding of Canon’s contractual obligations, the generic service level agreement
- Demonstrates high level of proactive customer interaction to bring added value
- Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS
- Ensure all activities are recorded correctly in line with company guidelines
- Maintains close working relationship with the TT&S department and other key stakeholders
- Identifies performance improvement opportunities and has the ability to work unsupervised
- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
- Fully comply with company policies and Health & Safety Guidelines (following the local legislation)
- Completion of Production specific site survey documentation
- Environmental assessment awareness (humidity, airflow, temperature)
- Liaise with third party finishing service providers to resolve our customer issues
- Able to take and interpret data and machine traces

FAQs

What is the job title for this position?

The job title is Field Engineer - Production Print.

What are the primary responsibilities of a Field Engineer in this role?

The primary responsibilities include servicing Inkjet/Toner production print devices, providing effective break-fix service, fault finding, device management, and supporting customers with training in product usage and maintenance.

Where is the job located?

The job is field-based primarily in the Limerick area, covering customers in the South, West, and Midlands regions.

What are the working hours for this position?

The contracted hours are 37.5 hours over 5 days.

What kind of experience is required for this role?

Experience in a customer interactive role on servicing Production Toner/Inkjet/Wide Format printers is required, or experience with Canon Office products demonstrating the needed enthusiasm and technical ability.

Does Canon provide training and development opportunities?

Yes, Canon provides continuous learning and development opportunities with a wide range of resources available on demand.

What are some benefits offered by Canon for this position?

Benefits include a minimum of 25 days of personal holiday per year, a generous pension scheme, private healthcare, a discount on Canon products, and learning and development opportunities.

Is out-of-hours support required for this role?

Yes, the role requires readiness to provide out-of-hours cover on a pre-notified and pre-agreed basis based on customer requirements.

What is the salary range for this position?

The salary is up to €45,498 - €48,026 dependent on experience, excluding bonuses.

Does Canon have a commitment to sustainability?

Yes, Canon is committed to sustainability, focusing on reducing environmental impact and contributing positively to society through their Kyosei philosophy.

Canon

Entertainment & Media

Industry

10,001+

Employees

1937

Founded Year

Mission & Purpose

Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia.