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Field Engineer - Production Print

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Canon

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Dublin

AI generated summary

  • You need experience in servicing production printers, strong technical skills, customer focus, problem-solving ability, and effective communication for installations and training.
  • You will manage device maintenance, fault resolution, customer training, stock checks, support installations, and ensure compliance with service agreements and safety guidelines.

Requirements

  • Experience in customer interactive role on servicing of Production Toner/Inkjet/Wide Format printers. Hardware and software skills, experience and knowledge. Alternatively experienced on Canon Office products and demonstrates the enthusiasm, customer focus and technical ability to progress to the role of Production Engineer.
  • Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices
  • Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management.
  • To Support Workspace Service on an ad-hoc basis as needs require.
  • Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements
  • Contributes on major installs and projects in conjunction with key stakeholders.
  • Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process.
  • Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products.
  • Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
  • Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms
  • Demonstrate commercial awareness – understands the need to increase total billable volume.
  • Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion.
  • Awareness and understanding of Canon’s contractual obligations, the generic service level agreement.
  • Demonstrates high level of proactive customer interaction to bring added value.
  • Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS
  • Ensure all activities are recorded correctly in line with company guidelines
  • Maintains close working relationship with the TT&S department and other key stakeholders.
  • Identifies performance improvement opportunities and has the ability to work unsupervised
  • Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
  • Fully comply with company policies and Health & Safety Guidelines (following the local legislation)
  • Completion of Production specific site survey documentation
  • Environmental assessment awareness (humidity, airflow, temperature).
  • Liaise with third party finishing service providers to resolve our customer issues
  • Able to take and interpret data and machine traces.

Responsibilities

  • Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices
  • Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management
  • To Support Workspace Service on an ad-hoc basis as needs require
  • Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements
  • Contributes on major installs and projects in conjunction with key stake holders
  • Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process
  • Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products
  • Manages stock checks for nominated customers
  • Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable
  • Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms
  • Demonstrate commercial awareness – understands the need to increase total billable volume
  • Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion
  • Awareness and understanding of Canon’s contractual obligations, the generic service level agreement
  • Demonstrates high level of proactive customer interaction to bring added value
  • Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS
  • Ensure all activities are recorded correctly in line with company guidelines
  • Maintains close working relationship with the TT&S department and other key stakeholders
  • Identifies performance improvement opportunities and has the ability to work unsupervised
  • Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
  • Fully comply with company policies and Health & Safety Guidelines (following the local legislation)
  • Completion of Production specific site survey documentation
  • Environmental assessment awareness (humidity, airflow, temperature)
  • Liaise with third party finishing service providers to resolve our customer issues
  • Able to take and interpret data and machine traces

FAQs

What is the primary responsibility of a Field Engineer in the Production Print team?

The primary responsibility of a Field Engineer in the Production Print team is to provide field service and support to Inkjet and Toner production print devices for customers in the South, West, Midlands, and Limerick areas.

What kind of experience is required for this role?

The role requires experience in a customer-interactive capacity related to servicing Production Toner, Inkjet, and Wide Format printers, or experience with Canon Office products, along with the enthusiasm and technical skills to progress in the role.

What professional development opportunities does Canon offer?

Canon offers a wide range of resources and support for continuous learning and development to help employees grow in their roles.

What benefits are available to employees at Canon?

Employees at Canon can enjoy benefits such as Life Assurance, Private Medical Insurance, Pension, Sick Pay, Eyecare Scheme, Cycle to Work, Volunteer Days, up to 27 days of holidays per year, and many others.

Are Field Engineers required to provide out-of-hours support?

Yes, Field Engineers must be prepared to provide out-of-hours cover on a pre-notified and pre-agreed basis based on ad-hoc or contractual customer requirements.

What kind of team environment can employees expect at Canon?

Employees can expect an environment that encourages collaboration, creativity, and a shared ambition to achieve exceptional customer experiences.

What is the expected working schedule for this role?

The contracted hours for this role are 37.5 hours spread over 5 days, with the role being primarily field-based.

What is the salary range for a Field Engineer in this position?

The salary for a Field Engineer in this position ranges from €45,498 to €48,026, depending on experience, and it includes a company vehicle.

Does Canon offer any support for employee well-being?

Yes, Canon offers a variety of well-being supports, including an Employee Assistance Program (EAP), mental health resources, and various health-related benefits.

What qualities does Canon look for in a candidate for this role?

Canon seeks candidates who demonstrate a focus on the customer, drive for results, ability to work as a team player, problem-solving skills, and a sense of ownership and accountability.

Canon

Entertainment & Media
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia.