Field Engineer - Production Print

Canon

3mo ago

Applications are closed

Job
Full-time
Junior & Mid Level
Engineering
Dublin

Requirements

You will be able to demonstrate the following competencies:
Focus on the Customer
Drive for Results
Acts as a Team Player
Create Solutions to Problems
Take Ownership & Accountability

Responsibilities

Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices
Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management .
To Support Workspace Service on an ad-hoc basis as needs require.
Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements
Contributes on major installs and projects in conjunction with key stake holders.
Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process.
Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products.
Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms
Demonstrate commercial awareness – understands the need to increase total billable volume. ·
Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion.
Awareness and understanding of Canon’s contractual obligations, the generic service level agreement.
Demonstrates high level of proactive customer interaction to bring added value.
Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS
Ensure all activities are recorded correctly in line with company guidelines
Maintains close working relationship with the TT&S department and other key stakeholders. ·
Identifies performance improvement opportunities and has the ability to work unsupervised
Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
Fully comply with company policies and Health & Safety Guidelines (following the local legislation) ·
Completion of Production specific site survey documentation
Environmental assessment awareness (humidity, airflow, temperature) .
Liaise with third party finishing service providers to resolve our customer issues
Able to take and interpret data and machine traces.

FAQs

What is the primary role of the Field Engineer in the Production Print team?

The primary role of the Field Engineer is to provide field service and support to Inkjet/Toner production devices and customers, ensuring high-quality service calls, maintaining quality standards, and achieving a high first-time fix rate to maximize customer satisfaction.

Where is the Field Engineer position based?

The position is based in Limerick and Dublin, within the Canon UK & Ireland Production Print team.

What benefits does Canon offer to its employees in this role?

Canon offers a range of benefits including a minimum of 25 days of personal holiday, a generous pension scheme, private healthcare, discounts on Canon products, flexible benefits policies, free on-site parking, and various learning and development opportunities.

What qualifications or experience are required for this position?

Candidates should have experience in a customer-interactive role servicing Production Toner/Inkjet/Wide Format printers, or have experience with Canon Office products along with a strong enthusiasm and technical ability to progress in the role.

What kind of training will the Field Engineer receive?

The Field Engineer will be trained on Production Toner, Inkjet Wide Format, and LFP devices and technologies as deemed necessary by Service Management.

Is there an expectation for the Field Engineer to work outside of regular hours?

Yes, the Field Engineer must be prepared to provide out-of-hours cover based on ad-hoc or contractual customer requirements, with prior notification and agreement.

What competencies are important for success in this role?

Important competencies include a strong focus on the customer, drive for results, teamwork, problem-solving skills, and ownership and accountability.

What is the salary range for the Field Engineer position?

The salary for this position ranges from €45,498 to €48,026, depending on experience, without a bonus.

How many hours a week is the Field Engineer expected to work?

The contracted hours are 37.5 hours per week, typically over 5 days, with the possibility of working from home two days a week.

Is Canon an equal opportunity employer?

Yes, Canon is committed to being an equal opportunity employer, recruiting, employing, and promoting regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.

Canon

Entertainment & Media

Industry

10,001+

Employees

1937

Founded Year

Mission & Purpose

Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia.