You need strong technical skills, problem-solving abilities, excellent communication, and a willingness to travel. Experience in service engineering or related fields is preferred.

You will troubleshoot, repair, and maintain equipment, provide on-site support and installations, ensure compliance with safety standards, and maintain customer relationships in Beaumont, TX.

United States

Houston

Dallas

Large

At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. 

With headquarters in north suburban Chicago, Abbott serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. More than 115,000 of us are helping millions of people to live better and healthier, every day around the world.

Our employees do work that matters as part of a global community that supports them with career development opportunities and locally competitive benefits.

Mission: We help people live better and healthier with our life-changing technologies. We're revolutionizing health with the most personal technologies, empowering people with the data and knowledge they need to help them live longer and better.

Science & Healthcare

Abbott Laboratories

<div>
 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
 About Abbott
 Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 
 Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
 
 Working at Abbott
 At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
 <ul>
 <li> Career development with an international company where you can grow the career you dream of.</li>
 <li> Free medical coverage for employees* via the Health Investment Plan (HIP) PPO</li>
 <li> An excellent retirement savings plan with high employer contribution</li>
 <li> Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.</li>
 <li> A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li>
 </ul>
 <ul>
 <li> A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li>
 </ul>
 
 The Opportunity
 <ul>
 <li> This position is a remote position.</li>
 <li> Qualified candidates must currently live in the Beaumont, TX area.</li>
 <li> Must be able to travel up towards 30 %</li>
 </ul>
 
 Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.
 What You’ll Work On
 <ul>
 <li> Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals</li>
 </ul>
 <ul>
 <li> Provide direction and mentoring to other Field Service Reps</li>
 <li> Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database</li>
 <li> Understand and follow Quality System by accurate and timely documentation of complaint resolution</li>
 <li> Understand and practice regulatory and compliance procedures</li>
 <li> Maintain a safe work environment following laboratory safety guidelines</li>
 </ul>
 <ul>
 <li> Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.</li>
 </ul>
 Integrate effectively into the service team:
 <ul>
 <li> Work effectively within a diverse and dynamic team environment</li>
 <li> Support on call rotation, time, territory, and inventory management</li>
 <li> Standby and after-hours responsibilities, flexible working hours</li>
 </ul>
 <ul>
 <li> Unpredictable Travel, travel for support of other territories and training</li>
 <li> Provide on-site critical account support inside and outside of district boundaries.</li>
 <li> Responsible for IRL ownership to achieve organizational goals and customer satisfaction.</li>
 <li> Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).</li>
 <li> Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.</li>
 </ul>
 Required Qualifications:
 <ul>
 <li> Bachelor’s degree or equivalent relevant experience required.</li>
 <li> Proficiency in local language required.</li>
 </ul>
 
 Preferred Qualifications:
 <ul>
 <li> Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.</li>
 <li> Practical experience of interfacing with customers preferred.</li>
 </ul>
 Additional Skills:
 Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word; Excel; Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
 Language: Basic English skills are preferred (written and oral).
 
 <ul>
 <li>Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.</li>
 </ul>
 Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
 Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
 Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
 
 The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.
</div>


 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
  About Abbott
  Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 
  Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
 
  Working at Abbott
  At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
 
   Career development with an international company where you can grow the career you dream of.
   Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
   An excellent retirement savings plan with high employer contribution
   Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
   A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
 
 
   A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
 
 
  The Opportunity
 
   This position is a remote position.
   Qualified candidates must currently live in the Beaumont, TX area.
   Must be able to travel up towards 30 %
 
  
 Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.
  What You’ll Work On
 
   Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
 
 
   Provide direction and mentoring to other Field Service Reps
   Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
   Understand and follow Quality System by accurate and timely documentation of complaint resolution
   Understand and practice regulatory and compliance procedures
   Maintain a safe work environment following laboratory safety guidelines
 
 
   Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.
 
  Integrate effectively into the service team:
 
   Work effectively within a diverse and dynamic team environment
   Support on call rotation, time, territory, and inventory management
   Standby and after-hours responsibilities, flexible working hours
 
 
   Unpredictable Travel, travel for support of other territories and training
   Provide on-site critical account support inside and outside of district boundaries.
   Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
   Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
   Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.
 
  Required Qualifications:
 
   Bachelor’s degree or equivalent relevant experience required.
   Proficiency in local language required.
 
 
  Preferred Qualifications:
 
   Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
   Practical experience of interfacing with customers preferred.
 
  Additional Skills:
  Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word; Excel; Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.
  Language: Basic English skills are preferred (written and oral).
 
 
  Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
 
  Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
 
  The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.


Field Service Engineer (Beaumont, TX)

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Abbott Laboratories

Mission & Purpose