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Finance Service Desk Lead

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Linesight

2mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need finance systems knowledge, service desk management experience, familiarity with Oracle Fusion and SAP Concur, strong data presentation skills, and the ability to prioritize independently.
  • You will manage service delivery, oversee day-to-day operations, ensure service targets, develop customer relationships, lead improvements, handle escalations, and support team recruitment and training.

Requirements

  • An understanding of Finance systems and processes.
  • Previous experience as a Finance Service Desk Manager.
  • Knowledge of Oracle Fusion, EPM Planning and SAP Concur advantageous.
  • Evidence of driving continuous improvements across processes and systems
  • Excellent communication skills with ability to interpret and present data clearly
  • The ability to prioritise tasks and work independently.

Responsibilities

  • Responsible for managing service delivery and the effective operation of the Finance Service desk.
  • Implement and manage the Service strategy on a day-to-day basis.
  • Ensure Service targets are managed in line with overall Service strategy and identify improvements for increased functional efficiency and effectiveness.
  • Prepare and report weekly and monthly on Service levels.
  • Create and maintain a comprehensive knowledge base to support the Finance Service desk.
  • Responsible for customer service and continuous improvements of the customer experience.
  • Develop and build relationships with Finance leads, internal IT and external vendors.
  • Respond to queries as required and create documentation for customers as required e.g. FAQs.
  • Escalation point for priority tickets and complaints.
  • Follow up with customers to identify areas of improvements and drive solutions to form part of continued operational excellence.
  • Responsible for the management of the Service desk.
  • Define prioritisation of resource activity, provide guidance and feedback to team members.
  • Recruitment, training and onboarding of new team members.
  • Identify future hiring needs.
  • Manage key stakeholder engagements and feedback to Director of Enterprise Finance Processes & Systems and Group Finance Planning & Analysis (FP&A) Manager as appropriate.
  • Lead finance system upgrades and implementations end to end.

FAQs

What is the role of a Finance Service Desk Lead at Linesight?

The Finance Service Desk Lead at Linesight is responsible for managing service delivery and the effective operation of the Finance Service desk, ensuring customer service excellence, leading a team, and overseeing project management for finance system upgrades and implementations.

What qualifications do I need for this role?

Candidates should have an understanding of finance systems and processes, previous experience as a Finance Service Desk Manager, and knowledge of Oracle Fusion, EPM Planning, and SAP Concur is advantageous. Evidence of driving continuous improvements across processes and systems is also required.

What are the key responsibilities of this position?

Key responsibilities include managing service delivery, implementing service strategies, ensuring service targets are met, maintaining a knowledge base, building relationships with stakeholders, handling escalated tickets, and leading finance system upgrades and implementations.

Is there a strong focus on continuous improvement in this role?

Yes, there is a significant emphasis on driving continuous improvements across processes and systems to enhance operational excellence and customer experience.

What type of work culture can I expect at Linesight?

Linesight offers an open culture and flat structure where employees are treated with genuine care, respect, and empathy. Collaboration and diversity are highly valued in the organization.

Will there be an opportunity for career progression in this role?

Yes, Linesight empowers and supports employees to take real responsibility in their roles, enabling them to take charge of their career progression within the company.

How does Linesight handle diversity and inclusion?

Linesight is committed to transparent, equal opportunity employment practices and is focused on building a diverse and inclusive organization. They ensure reasonable accommodations for individuals with disabilities during the application process and in the workplace.

What skills are necessary for effective communication in this role?

Excellent communication skills are necessary, particularly the ability to interpret and present data clearly, as well as developing relationships with finance leads and other stakeholders.

Will I be involved in the recruitment and training of new team members?

Yes, the Finance Service Desk Lead will be responsible for the recruitment, training, and onboarding of new team members.

Is prior experience required for this position?

Yes, previous experience as a Finance Service Desk Manager is required for this role.

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Linesight

Providing professional services and strategic support to the global construction industry

Real Estate
Industry
1001-5000
Employees
1974
Founded Year

Mission & Purpose

Linesight is a global construction consultancy firm that offers a comprehensive range of services to clients in the built environment. Their ultimate mission is to support and enhance their clients' projects by providing expert advice in areas such as cost management, project management, and sustainability. With a focus on delivering value, innovation, and sustainability, their purpose is to help clients achieve successful outcomes by effectively managing costs, schedules, and risks throughout the lifecycle of construction projects. Operating in the UK and worldwide, Linesight aims to contribute to the development of sustainable and efficient built environments while fostering strong client relationships.