You have 3-7 years of experience, strong knowledge of SWIFT solutions and financial messaging protocols (MT/MX), and a good understanding of the financial ecosystem. Proficiency in English is essential.

You will manage customer portfolios, onboard clients, coordinate SWIFT setups, conduct trainings, support inquiries, report on progress, promote improvements, and collaborate with teams.

IT & Cybersecurity

Banking & Finance

United Arab Emirates

Dubai

DiXiO is a leading cloud solutions provider specializing in financial messaging for banks, financial institutions, and fintech companies. Their services include connecting clients to global financial networks via a secure cloud platform, ensuring compliance with international financial standards, and offering 24/7 support. Their ultimate mission is to streamline international payments and financial operations, ensuring security and efficiency. DiXiO aims to empower financial institutions by providing innovative technology solutions that simplify complex financial processes and enhance operational reliability.

Finance

DiXiO

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 Financial Messaging Expert
 </div>
 <div>
 We are hiring! DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too! We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform &amp; answering any of their requests regarding Financial Messaging solutions. Things you will do: You'll be responsible for managing your own portfolio of customers. Onboard new customers 
 <ul>
 <li>Attend clients' meetings during pre-sales stage</li>
 <li>Determine customer requirements and goals of his target SWIFT infrastructure</li>
 <li>Define the scope of the project, plan timelines, set deadlines</li>
 <li>Help the customer in the technical set-up of its SWIFT platform</li>
 <li>Coordinate end-to-end tests</li>
 <li>Provide reporting to management about progress, risks &amp; mitigations</li>
 </ul> Support existing customers 
 <ul>
 <li>Provide client support on their Financial Messaging / SWIFT related queries</li>
 <li>Answer to Jira tickets within given SLA</li>
 <li>Train customer staff on how to use SWIFT / our platform</li>
 <li>Help identify performance improvement opportunities for assigned clients</li>
 <li>Occasionally, travel to client locations to collaborate with their teams</li>
 </ul> In parallel, you'll play a key role internally to help DiXiO grow: 
 <ul>
 <li>Participate in Brainstorming Sessions related to Strategic Initiatives at the company</li>
 <li>Participate in Continuous Improvement Process by sharing ideas for improvement</li>
 <li>Work with Sales Team &amp; IT Team to imagine future products &amp; services</li>
 <li>Provide guidance and mentoring for new employees and/or colleagues in other departments</li>
 <li>Deliver training for internal teams</li>
 </ul> To be part of our team, you need to be: 
 <ul>
 <li>Ambitious</li>
 <li>Curious and Innovative</li>
 <li>Autonomous</li>
 <li>Customer focused</li>
 </ul> Things that you need to succeed on this job: 
 <ul>
 <li>3 - 7 years of experience in the field</li>
 <li>Strong knowledge of SWIFT connectivity solutions &amp; other SWIFT services</li>
 <li>Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host</li>
 <li>Strong knowledge of MT and MX (ISO20022) messages</li>
 <li>Good understanding of the financial industry ecosystem</li>
 <li>Proficient in English (any other language is a plus)</li>
 </ul> Why you will love working with us: If you are searching for an organization that is willing to invest in your professional career, look no more. We provide our Experts with all the tools and investments needed to fulfill their career and professional aspirations. You also don't need to worry about getting stuck in traffic at 8:00AM, we are 100% remote, and our Experts can work from anywhere! Our team also enjoys an unlimited number of leave days to make sure they are reaching a work-life balance. That's not all, our packages include a medical insurance and performance-based bonus! About DiXiO DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today DiXiO is the first global network of trusted experts, making financial messaging simple &amp; secure through expert services &amp; cloud solutions.
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 Job ID iTXykWR68JZP
 </div>
</div>


 
  Financial Messaging Expert
 
 
   We are hiring!   DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too!   We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.   Things you will do:   You'll be responsible for managing your own portfolio of customers.   Onboard new customers 
  
   Attend clients' meetings during pre-sales stage
   Determine customer requirements and goals of his target SWIFT infrastructure
   Define the scope of the project, plan timelines, set deadlines
   Help the customer in the technical set-up of its SWIFT platform
   Coordinate end-to-end tests
   Provide reporting to management about progress, risks & mitigations
   Support existing customers 
  
   Provide client support on their Financial Messaging / SWIFT related queries
   Answer to Jira tickets within given SLA
   Train customer staff on how to use SWIFT / our platform
   Help identify performance improvement opportunities for assigned clients
   Occasionally, travel to client locations to collaborate with their teams
   In parallel, you'll play a key role internally to help DiXiO grow: 
  
   Participate in Brainstorming Sessions related to Strategic Initiatives at the company
   Participate in Continuous Improvement Process by sharing ideas for improvement
   Work with Sales Team & IT Team to imagine future products & services
   Provide guidance and mentoring for new employees and/or colleagues in other departments
   Deliver training for internal teams
   To be part of our team, you need to be: 
  
   Ambitious
   Curious and Innovative
   Autonomous
   Customer focused
   Things that you need to succeed on this job: 
  
   3 - 7 years of experience in the field
   Strong knowledge of SWIFT connectivity solutions & other SWIFT services
   Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
   Strong knowledge of MT and MX (ISO20022) messages
   Good understanding of the financial industry ecosystem
   Proficient in English (any other language is a plus)
   Why you will love working with us:   If you are searching for an organization that is willing to invest in your professional career, look no more. We provide our Experts with all the tools and investments needed to fulfill their career and professional aspirations. You also don't need to worry about getting stuck in traffic at 8:00AM, we are 100% remote, and our Experts can work from anywhere! Our team also enjoys an unlimited number of leave days to make sure they are reaching a work-life balance. That's not all, our packages include a medical insurance and performance-based bonus!   About DiXiO   DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today DiXiO is the first global network of trusted experts, making financial messaging simple & secure through expert services & cloud solutions.
 
 
  Job ID iTXykWR68JZP
 



Financial Messaging Expert

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DiXiO

Mission & Purpose