FAQs
What are the primary responsibilities of a First Crisis Hub Practitioner?
The primary responsibilities include answering calls professionally, conducting risk assessments, clinical triaging of calls, referring callers to appropriate services, maintaining patient records, and supervising junior staff.
What qualifications are required for this position?
While the job description does not specify exact qualifications, candidates typically need relevant clinical experience and qualifications in mental health care.
Is the service available 24/7?
Yes, the hub provides a 24/7 service for individuals seeking advice and support with mental health needs.
What kind of training and development opportunities are available?
There are numerous opportunities for career development, including mentoring, coaching, and participation in various talent programmes.
What does the benefits package include?
The benefits package includes generous pay, annual leave, flexible working options, career development support, NHS discounts, counseling services, and other perks like a cycle to work scheme and season ticket loans.
How does the service manage high-risk calls?
The service employs appropriate referral and escalation procedures and utilizes frameworks such as Trusted Assessment for managing difficult calls.
Who do I contact for further details or informal visits regarding the job?
You can contact Ryan Brookes, the Clinical Service Lead, at ryan.brookes@slam.nhs.uk or by phone at 02032282827.
Is there a focus on staff wellbeing?
Yes, the organization prioritizes staff wellbeing by offering wellbeing events, counseling services, and a comprehensive benefits package designed to support a healthy work-life balance.
Can I work flexibly in this role?
Yes, the organization is supportive of a range of flexible working options to help staff maintain a work-life balance.
Are there opportunities for supervision in this role?
Yes, the First Crisis Hub Practitioner is responsible for supervising junior staff.