Logo of Huzzle

First Crisis Hub Practitioner

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Consulting
    Healthcare

Requirements

  • - Answer all calls received in a professional manner, screen and prioritise these calls appropriately.
  • - Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users’ needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g. CAMHS.
  • - Respond to calls within the time limits set out in the service’s operational policy.
  • - Undertake clinical triaging of calls to the service deciding on the correct pathway for the call.
  • - Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.
  • - Maintain a good public image of the Trust and the service by dealing with calls in a professional manner.
  • - Be aware of appropriate referral and escalation procedures in relation to difficult calls, and utilise appropriate frameworks such as Trusted Assessment.
  • - Maintain clear and effective liaison and communication with other services.
  • - To be responsible for the maintenance of accurate and comprehensive patient records.
  • - Participate in clinical supervision in relation to the role.
  • - To supervise junior staff.

Responsibilities

  • Answer all calls received in a professional manner, screen and prioritise these calls appropriately.
  • Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users’ needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g. CAMHS.
  • Respond to calls within the time limits set out in the service’s operational policy.
  • Undertake clinical triaging of calls to the service deciding on the correct pathway for the call.
  • Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.
  • Maintain a good public image of the Trust and the service by dealing with calls in a professional manner.
  • Be aware of appropriate referral and escalation procedures in relation to difficult calls, and utilise appropriate frameworks such as Trusted Assessment.
  • Maintain clear and effective liaison and communication with other services.
  • To be responsible for the maintenance of accurate and comprehensive patient records.
  • Participate in clinical supervision in relation to the role.
  • To supervise junior staff.

FAQs

What are the primary responsibilities of a First Crisis Hub Practitioner?

The primary responsibilities include answering calls professionally, conducting risk assessments, clinical triaging of calls, referring callers to appropriate services, maintaining patient records, and supervising junior staff.

What qualifications are required for this position?

While the job description does not specify exact qualifications, candidates typically need relevant clinical experience and qualifications in mental health care.

Is the service available 24/7?

Yes, the hub provides a 24/7 service for individuals seeking advice and support with mental health needs.

What kind of training and development opportunities are available?

There are numerous opportunities for career development, including mentoring, coaching, and participation in various talent programmes.

What does the benefits package include?

The benefits package includes generous pay, annual leave, flexible working options, career development support, NHS discounts, counseling services, and other perks like a cycle to work scheme and season ticket loans.

How does the service manage high-risk calls?

The service employs appropriate referral and escalation procedures and utilizes frameworks such as Trusted Assessment for managing difficult calls.

Who do I contact for further details or informal visits regarding the job?

You can contact Ryan Brookes, the Clinical Service Lead, at ryan.brookes@slam.nhs.uk or by phone at 02032282827.

Is there a focus on staff wellbeing?

Yes, the organization prioritizes staff wellbeing by offering wellbeing events, counseling services, and a comprehensive benefits package designed to support a healthy work-life balance.

Can I work flexibly in this role?

Yes, the organization is supportive of a range of flexible working options to help staff maintain a work-life balance.

Are there opportunities for supervision in this role?

Yes, the First Crisis Hub Practitioner is responsible for supervising junior staff.

Science & Healthcare
Industry
5001-10,000
Employees
1247
Founded Year

Mission & Purpose

South London and Maudsley NHS Foundation Trust (SLaM) provides comprehensive mental health and community care services across South London. Their mission is to improve mental health and well-being by delivering high-quality, evidence-based care to those in need. The Trust aims to enhance the lives of individuals through compassionate treatment, research, and community support, ensuring access to effective and innovative mental health services.

Get notified when South London and Maudsley NHS Foundation Trust posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?