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Fitness Manager - Member Experience Manager- Personal Training Manager- Dickinson

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Anytime Fitness

Sep 6

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dickinson

AI generated summary

  • You need a high school diploma (GED), strong communication and problem-solving skills, fitness knowledge, coaching ability, and CPR/AED certification. One year of training experience is required.
  • You will manage personal training sales, maintain facility integrity, ensure customer satisfaction, engage with members, build community relationships, and promote a positive brand image.

Requirements

  • * Needs to be able to work from facility.
  • * Needs to be able to work required hours as listed:
  • * Monday/Wednesday - 11a-7p
  • * Tuesday/Thursday - 10a-7p
  • * Friday - 7a-12p
  • * Strong communication skills.
  • * Must be coachable.
  • * Strong problem-solving skills.
  • * Strong knowledge of health, fitness, and physiology.
  • * Understands the importance of team cohesion.
  • * Must be personable.
  • * High school diploma or general education degree (GED).
  • * Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
  • * One year of fitness training experience.
  • * Certificates, licenses and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days)
  • * Computer skills required: (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).

Responsibilities

  • DUTIES AND RESPONSIBILITIES:
  • Sales and Portfolio Management Maintain accurate financial profiles for personal training members and promote the department’s financial growth. This position is directly responsible for the personal training sales, and financial growth of the personal training department at their location.
  • Facility Management Maintain the integrity of the facility and equipment.
  • Service Standards Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
  • Customer Satisfaction Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
  • Community Involvement Build and maintain business to business relationships, attend local community events.
  • Brand Ambassador Exemplify what it means to be an Anytime Fitness team member by working everyday to better yourself and those around you.
  • Performs other related duties as assigned by direct supervisor.

FAQs

What are the primary responsibilities of the Member Experience Manager?

The primary responsibilities include providing a world-class customer experience, managing personal training sales and financial profiles, supervising personal trainers, maintaining facility integrity, and community involvement.

What are the required working hours for this position?

The required hours are Monday/Wednesday from 11a-7p, Tuesday/Thursday from 10a-7p, and Friday from 7a-12p.

What qualifications are needed for this role?

Candidates should have a high school diploma or GED, a Bachelor's Degree in Exercise Science is preferred but not necessary, at least one year of fitness training experience, CPR/AED Certification, and a current Personal Training Certification (or the ability to be certified within 90 days).

Is previous management experience required for this position?

Yes, previous experience in fitness training and strong leadership skills are required, as the Member Experience Manager will supervise 2-5 employees.

What types of benefits are offered with this job?

Benefits include industry-best health insurance, dental and vision insurance, life insurance, company-matched 401(k), performance bonuses, employee assistance program, employee discounts, 10 days paid time off, holidays off, and a destination vacation.

Are there opportunities for professional growth within the company?

Yes, the company encourages professional growth and adaptation, aiming to be the best in the fitness industry as a united team.

What kind of computer skills are required for this role?

Proficiency in Microsoft Office Suite is required, and experience with POS systems and gym management software is a plus.

How does this position contribute to community involvement?

The Member Experience Manager is responsible for building and maintaining business-to-business relationships and attending local community events to enhance the club's presence and engagement.

What qualities are essential for success in this role?

Strong communication skills, coachability, problem-solving abilities, knowledge of health and fitness, team cohesion, and personable interactions with members are essential for success.

Can I obtain certification after being hired?

Yes, you can be hired with the understanding that you will obtain your Personal Training Certification within 90 days of employment.

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Anytime Fitness

Welcome to Anytime Fitness! Your home for something real. Real people. Real success. #RealAF

Science & Healthcare
Industry
51-200
Employees
2001
Founded Year

Mission & Purpose

Anytime Fitness is a global fitness franchise that provides 24/7 access to fitness facilities, offering a wide range of workout equipment, personal training, and group classes. With over 5,000 clubs worldwide, their mission is to help people get to a healthier place by making fitness accessible, convenient, and personalized. Anytime Fitness aims to provide a supportive environment for members to achieve their health and wellness goals, no matter where they are or what their schedule looks like.