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Flexible Host / Receptionist - Manchester City Centre

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Bruntwood

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You should have experience in hospitality or retail, excellent communication skills, tech-savviness, teamwork abilities, and a proactive approach to service improvement.
  • You will enhance customer experiences, manage calls, support events, facilitate viewings, maintain communal areas, and foster connections within the community while promoting workplace wellbeing.

Requirements

  • Skills and experience in hospitality, retail or other service sectors would be highly desirable
  • The ability to communicate with people at all levels in a friendly and engaging way
  • Comfortable with using new technology such as tablets, smartphones and app based systems
  • Enjoy working as part of a team to problem solve and deliver an excellent service
  • An inquisitive mind - looking for ways to improve our service

Responsibilities

  • Respond to all resource requests with a mindset to always, no matter where you are, raise the bar and wow our customers
  • Support the Inbound Call Handling team when needed, by taking phone calls on behalf of our customers
  • Delivering a positive Customer Experience within the building at all times
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retentions
  • Support the Community Manager to deliver an exciting and engaging customer engagement programme
  • Support customers to make connections with each other, using a wide range of tools.
  • Participate in wider community events as part of Bruntwood’s Community Strategy through our volunteering programme
  • Be a role model to promote wellbeing in the workplace

FAQs

What are the working hours for the Flexible Host / Receptionist position?

The role is advertised for 40 hours a week working Monday to Friday on different shift patterns.

Where will I be working as a Flexible Host?

You will be covering multiple buildings in Manchester City Centre, including Bloc, 111 Piccadilly, Neo, Bond, Union, and more.

What is the purpose of the Flexible Host role?

The Flexible Host plays a pivotal customer service role by providing hospitality, concierge, and reception services across Bruntwood's portfolio of commercial properties in Manchester.

What key responsibilities will I have in this role?

You will respond to resource requests, support inbound call handling, deliver a positive customer experience, facilitate events and meetings, manage meeting spaces, and collaborate with the Community Manager to engage customers.

What skills and experience are preferred for this position?

Skills and experience in hospitality, retail, or other service sectors are highly desirable, along with strong communication skills and comfort using technology such as tablets and smartphones.

What benefits does Bruntwood offer for this role?

Benefits include 28 days holiday plus your birthday off, 24 hours of volunteer time, sabbatical options, a healthcare cash plan, life assurance, a matched pension scheme, discounts at retailers, and interest-free learning loans.

How does Bruntwood promote diversity and inclusion?

Bruntwood encourages applications from ethnic minorities, disabled people, and those who are neurodiverse, aiming to create a diverse and inclusive workplace that reflects the communities they serve.

What should I expect during the interview process?

Successful applicants will go through a one-stage interview process that allows them to see the role in action and ask questions to ensure it’s the right fit.

What community involvement does Bruntwood engage in?

Bruntwood is committed to giving back through the Oglesby Charitable Trust, which has donated more than £25 million to various causes since 2001.

How can I check the status of my application?

If you haven't heard back within a week, you can email talent@bruntwood.co.uk for an update on your application.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.

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