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Floor Manager (Coach) - Chelsea Kings Road

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Nike

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • London

AI generated summary

  • You need retail and people management experience, skills in training and conflict resolution, strong customer service, and flexibility for varied retail hours.
  • You will coach and motivate staff, manage daily operations, ensure compliance with standards, oversee inventory and merchandising, lead initiatives, and enhance the consumer experience.

Requirements

  • Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
  • Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
  • Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort
  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling
  • Flexible with scheduling and available to work retail hours (***), which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

  • Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers.
  • You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.
  • You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
  • You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
  • You will also ensure the store complies with all NIKE standards and guidelines.
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
  • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards.
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
  • Being responsible for monthly initiative launches.
  • Using our reporting tools to make the best commercial decisions.
  • Achieving accurate inventory to fulfill digital orders.
  • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
  • Leading team Engagement on NIKE Community Ambassador activities.
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
  • Being responsible for store scheduling.
  • Working collaboratively with store team to implement & maintain a positive NIKE culture.
  • Leading by example and the delivery of our sales floor service and bring the consumer journey to life.
  • Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers.
  • Completing specific training and share completion with athlete services.
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

FAQs

What is the job title for this position?

The job title is Floor Manager (Coach) at Chelsea Kings Road.

How many positions are available for the Floor Manager role?

There are 2 positions open for the Floor Manager role.

Who can apply for this position?

Applications are open to teams from NIKETOWN LONDON undergoing consultation only.

What are the main responsibilities of the Floor Manager?

The Floor Manager is responsible for delivering exceptional consumer service, coordinating and motivating employees, achieving sales targets, managing inventory, and ensuring compliance with NIKE standards.

What business areas will the Floor Manager specialize in?

The Floor Manager will specialize in Commercial, Athlete Experience, and Consumer Experience.

What qualifications are required for this position?

Qualifications include advanced exposure to retail and people management, experience in leading a shop floor, impacting business results, identifying training areas, and flexibility with scheduling.

What is offered as part of the employee benefits?

Employees receive one of the best compensation packages, a quarterly performance-based bonus, discounts, a supportive team culture, and a brand-new NIKE outfit.

What type of scheduling flexibility is expected for this role?

The Floor Manager should be flexible with scheduling and available to work retail hours, including days, evenings, weekends, and holidays.

How does the Floor Manager contribute to the Athlete Experience?

The Floor Manager ensures the team delivers the highest quality athlete experience, oversees the hiring processes, and partners with senior store leadership to maintain a positive NIKE culture.

How can someone apply for this position?

Interested candidates can apply now online for the Floor Manager position.

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Nike

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

Nike is a multinational corporation primarily engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Their ultimate mission is to bring inspiration and innovation to every athlete in the world, where "if you have a body, you are an athlete." Nike's purpose is to create groundbreaking sport innovations, design products that help athletes of all levels reach their full potential, and promote an active and healthy lifestyle globally. Through their products and initiatives, Nike aims to empower athletes and inspire positive change in communities, fostering a culture of inclusivity, sustainability, and excellence in sports and beyond.

Benefits

  • Get Moving

    Whether you’re trying to move to a new city or just across one of NIKE’s campuses, we will help you get where you’re going — no matter the distance.

  • Fitness Fit For All

    Whether you’re just getting started or consider yourself a fitness pro, NIKE provides fitness opportunities and discounts for all levels and goals.

  • Financial Health

    NIKE offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals.

  • Health & Wellness

    NIKE’s got your back. With various life insurance and health care packages, we’ve got you covered.

  • Giving Back

    We believe in doing good on and off the field, which is why NIKE matches donations and rewards volunteer time to help you support the causes you are passionate about.