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Floor Supervisor - Full-Time - Tommy Hilfiger

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Tommy Hilfiger

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Waterloo

AI generated summary

  • You must have a passion for retail, strong leadership skills, and experience in customer service and team management. Flexibility and the ability to drive sales are essential.
  • You will oversee floor operations, manage staff, ensure customer satisfaction, maintain inventory, and uphold brand standards while driving sales and team performance.

Requirements

  • The Floor Supervisor’s primary function is to assist and support the Store and Assistant Manager in all aspects of the store, including all personnel, product, merchandising, and visual functions, business processes and results for the store. Assist management with recruiting, training and development of associates.

Responsibilities

  • Direct and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained.
  • Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven.
  • Assist in the development of associates through feedback, coaching and training.
  • Demonstrate effective written and verbal communication skills.
  • Develop proficiency in all operational policies and procedures.
  • Manage time and prioritize tasks.
  • MANAGERIAL RESPONSIBILITIES:
  • Maximize sales by ensuring TH Customer Service program is being executed to standard as well as ensuring merchandise styles and sizes are well represented on the sales floor.
  • Assist with training, developing and executing S.G.M. and TH Customer Service.
  • Communicate statistical results and identify business needs.
  • Communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.
  • Assist with training, monitoring and executing Direct Replenishment and Recovery process.
  • Recognize problems, analyze causes, and generate alternatives and solutions.
  • Represent the TH image through personal and professional appearance.
  • OPERATIONAL RESPONSIBILITIES:
  • Understand and comply with all company policy, procedures and operations.
  • Receiving and processing shipments and transfers.
  • Follow Inventory Shrinkage Improvement Program.
  • Assist to ensure store has all necessary tools (i.e. supplies, resources, binders, posters, etc.) and knowledge of how to use them adequately.
  • Maintain the highest level of security and safety awareness within the store
  • Store opening and closing.
  • Able to lift a minimum of 40 pounds and able to stand for long periods of time.
  • LEADERSHIP RESPONSIBILITIES:
  • Work with store management to source the best talent through networking and recruitment, interviewing, hiring and orientation process. Identify new hires who possess skills representative of the TH Brand and image.
  • Assist in the development of all associates to be knowledgeable in areas of product and sales by communicating openly, honestly, and constructively.
  • Create energy, excitement and recognition around team and individual accomplishment and successes.
  • Participate and assists the Store Manager in weekly management meetings and quarterly staff meetings.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
  • Demonstrate teamwork and lead by example within store.
  • MERCHANDISING & VISUAL RESPONSIBILITIES:
  • Assists in making business decisions based on current sell-through strategies.
  • Maintains elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail.
  • Keep management informed of all merchandise and visual related issues.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization fixtures/hardware/general cleanliness.

FAQs

What is the primary function of the Floor Supervisor at Tommy Hilfiger?

The primary function of the Floor Supervisor is to assist and support the Store and Assistant Manager in all aspects of the store, including personnel, product, merchandising, visual functions, business processes, and results. They also help with recruiting, training, and developing associates.

Who does the Floor Supervisor report to?

The Floor Supervisor reports to the Store Manager.

What are some of the overall responsibilities of the Floor Supervisor?

Some overall responsibilities include directing and motivating the store team to provide excellent customer service, maximizing associate productivity, ensuring compliance with company standards, and assisting in the development of associates through feedback and coaching.

What managerial responsibilities does the Floor Supervisor hold?

Managerial responsibilities include maximizing sales through effective execution of the TH Customer Service program, training and developing associates, communicating sales performance and business needs, and assisting with inventory management and recovery processes.

What are the operational responsibilities of the Floor Supervisor?

Operational responsibilities include understanding and complying with company policies, processing shipments and transfers, following inventory shrinkage improvement programs, maintaining necessary tool availability, and ensuring a high level of security and safety awareness within the store.

What leadership responsibilities does the Floor Supervisor have in the store?

Leadership responsibilities include sourcing talent through recruitment and hiring, developing associates in product knowledge and sales, creating energy around team accomplishments, participating in management meetings, and demonstrating teamwork by leading by example.

What merchandising and visual responsibilities does a Floor Supervisor have?

The Floor Supervisor assists in making business decisions based on sell-through strategies, maintains elevated store presentation according to brand standards, keeps management informed of merchandise issues, executes markdowns and re-merchandising, and ensures store cleanliness and organization.

Are there any physical requirements for the Floor Supervisor position?

Yes, the position requires the ability to lift a minimum of 40 pounds and to stand for long periods of time.

Is accommodation available for applicants with disabilities during the recruitment process?

Yes, PVH Canada Inc. notifies its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.

Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.