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Floor Supervisor, Pacha Pool - FIVE LUXE

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FIVE Hotels and Resorts

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a degree in Hospitality Management, experience in luxury environments, strong leadership skills, F&B knowledge, POS proficiency, and flexibility for various shifts.
  • You will supervise service staff, ensure exceptional guest experiences, conduct evaluations, manage operations, handle inquiries, maintain cleanliness, and promote upselling while fostering team growth.

Requirements

  • A Degree or Diploma in Hospitality Management or a related field is preferred.
  • A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  • Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
  • Extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation.
  • Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  • Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Responsibilities

  • Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
  • Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
  • Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
  • Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
  • Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
  • Imparts comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
  • Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
  • Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.
  • Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.
  • Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns.
  • Organises and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage for all Restaurant Operations.
  • Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading Health and Safety Regulations.
  • Oversees and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.
  • Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
  • Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.
  • Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  • Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue.
  • Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
  • Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.

FAQs

What is the job title for this position?

The job title is Floor Supervisor for the Pacha Pool at FIVE LUXE.

What type of environment will I be working in?

You will be working in a fast-paced and vibrant luxury hotel environment, specifically within the Food and Beverage sector.

What qualifications are required for the Floor Supervisor position?

A Degree or Diploma in Hospitality Management or a related field is preferred, along with a proven track record in a supervisory role in a luxury hotel or fine dining restaurant.

How many years of experience are required for this role?

The ideal candidate should have 1-3 years of relevant work experience.

What are the primary responsibilities of a Floor Supervisor?

Key responsibilities include supervising service staff, conducting performance evaluations, coaching and mentoring team members, handling guest inquiries, managing daily operations, and ensuring a high standard of service.

Is prior knowledge of Food and Beverage operations necessary for this position?

Yes, extensive knowledge of Food and Beverage operations, including service standards and cocktail preparation, is essential.

What skills are emphasized for this role?

Excellent communication, leadership, interpersonal skills, and proficiency in Point-Of-Sale (POS) systems are emphasized.

Will I need to work weekends or holidays?

Yes, flexibility to work a variety of shifts, including weekends and holidays, is required based on the hotel's operational needs.

How does the workplace culture at FIVE Hotels and Resorts look like?

The workplace culture is described as collaborative, vibrant, and focused on delivering unforgettable guest experiences while celebrating diversity and inclusion.

Is there a focus on sustainability at FIVE Hotels and Resorts?

Yes, FIVE Hotels and Resorts is committed to sustainable luxury living and has achieved several certifications for its sustainability initiatives.

Where is this job located?

The job is located in Dubai, United Arab Emirates.

What kind of training will the Floor Supervisor provide to staff?

The Floor Supervisor will provide comprehensive training on service standards, menus, and operational procedures to new team members.

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FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.