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Food & Beverage Service Associate

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AMAN

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Jaipur

AI generated summary

  • You should have 1-2 years in luxury F&B, strong interpersonal and leadership skills, perform well under pressure, communicate in English, and preferably know the MICROS system.
  • You will ensure exceptional food and beverage service, monitor costs, manage guest satisfaction, oversee cleanliness, handle complaints, and support daily briefings and operations.

Requirements

  • Minimum 1-2 year experience in luxury hotel or resort and well trained in F&B operations
  • Strong inter-personality, leadership, and creative skills
  • Ability to perform under pressure
  • Proficient in English communication
  • Experience with MICROS system preferred.

Responsibilities

  • To be committed and dedicate time, effort and attention to offering a food and beverage product, which in quality and presentation reflects the vision and brand personality of the hotel
  • To coordinate the business activities in Food & Beverage Service
  • To consistently monitor F&B cost and recommend pro-active action to enhance the profitability of the Food & Beverage department.
  • Check on guests’ satisfaction levels and properly handle feedback and follow-up
  • Perform opening and closing duties as assigned
  • Assist F&B management in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
  • Report any complaints, incidents or any other irregularities to F&B management
  • Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
  • Maintain quality control for all food served
  • To ensure that guests receive the attention and service they require
  • Carry out any other duties as and when assigned by the F&B management

FAQs

What is the primary responsibility of a Food & Beverage Service Associate?

The primary responsibility is to offer a food and beverage product that reflects the hotel's vision and brand personality, while ensuring guest satisfaction and monitoring profitability in the Food & Beverage department.

What qualifications do I need for this position?

A minimum of 1-2 years of experience in a luxury hotel or resort with training in F&B operations is required, along with strong interpersonal, leadership, and creative skills.

Is experience with specific systems required for this role?

Yes, experience with the MICROS system is preferred for candidates applying for this position.

How important is guest feedback in this role?

Guest feedback is very important as it helps in monitoring satisfaction levels, handling complaints, and ensuring that service quality meets expectations.

What language skills are necessary for this position?

Proficiency in English communication is required for effectively interacting with guests and team members.

Are there any specific duties I will be expected to perform?

Yes, duties include performing opening and closing tasks, assisting in daily briefings, maintaining cleanliness and safety in service areas, and reporting any complaints or irregularities.

What skills are important for handling pressure in this job?

Strong interpersonal skills, leadership abilities, and the capability to remain calm and efficient under pressure are essential for success in this role.

Will I receive training for my responsibilities?

Yes, you will receive training to ensure you are well-equipped to handle your responsibilities and duties effectively.

How does this role contribute to the profitability of the Food & Beverage department?

The role involves consistently monitoring F&B costs and recommending proactive actions to enhance profitability through quality service and guest satisfaction.

Are there opportunities for growth within the Food & Beverage department?

Yes, there are often opportunities for growth and advancement within the Food & Beverage department based on performance and commitment.

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AMAN

34 Destinations in 20 Countries.

Travel & Leisure
Industry
1001-5000
Employees
1988
Founded Year

Mission & Purpose

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.