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Food & Beverage Service Expert (Waiter) - Protea Hotel by Marrriott Mirdand

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Marriott International

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Hospitality & Retail
  • Johannesburg, +1

AI generated summary

  • You should have Grade 12 or equivalent, food and beverage training is a plus, experience preferred, knowledge of food pairing and beverages advantageous, and good customer service skills.
  • You will serve food and drinks, ensure guest satisfaction, maintain cleanliness, follow safety protocols, and communicate effectively with the kitchen and guests throughout your shift.

Requirements

  • Grade 12 or Equivalent.
  • Food and Beverage training – advantageous.
  • At least 6 months of experience preferred but not a requirement.
  • Basic knowledge of food pairing.
  • Basic knowledge of cocktails, wines and other alcoholic beverages – highly advantageous.
  • Proficiency in a foreign language – advantageous.
  • Good understanding of customer service and the guests’ journey.

Responsibilities

  • Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks.
  • Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors.
  • Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Assist other employees to ensure proper coverage and prompt guest service.
  • Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.
  • Record transaction in MICROS system at time of order.
  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. Check in with guests to ensure satisfaction with each food course and/or beverages. Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

FAQs

What is the job title for this position?

The job title is Food & Beverage Service Expert (Waiter) at Protea Hotel by Marriott Midrand.

What are the primary responsibilities of the Food & Beverage Service Expert?

The primary responsibilities include serving food courses and alcoholic beverages, setting tables, answering menu questions, communicating with the kitchen, ensuring guest satisfaction, and maintaining cleanliness in work areas.

Is this position full-time or part-time?

This position is full-time.

What is the work schedule for this role?

The schedule for this role is full-time.

Are there any educational requirements for this position?

Yes, the educational requirement is Grade 12 or equivalent, and food and beverage training is advantageous.

How much work experience is preferred for candidates applying for this role?

At least 6 months of experience is preferred, but it is not a strict requirement.

Do candidates need to have knowledge about food and beverages?

Yes, having a basic knowledge of food pairing, cocktails, wines, and other alcoholic beverages is advantageous.

Is proficiency in a foreign language considered beneficial for this position?

Yes, proficiency in a foreign language is considered advantageous.

What are some personal attributes that are important for this role?

Important personal attributes include dependability, positive demeanor, integrity, stress tolerance, and adaptability.

How does the company ensure a safe working environment?

The company follows safety and security policies and procedures and provides training and certifications to ensure a clean, safe, and secure environment.

What should candidates expect in terms of communication within the team?

Candidates should expect to communicate clearly and professionally with guests and coworkers, discussing topics discreetly to maintain a positive work environment.

Does Protea Hotels by Marriott support diversity in the workplace?

Yes, Protea Hotels by Marriott is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.