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Food & Beverage Supervisor

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You need a high school diploma or G.E.D., 2 years of related experience, and at least 1 year in a supervisory role. No specific license or certification is required.
  • You will oversee staff teamwork, ensure guest satisfaction, monitor service quality, assist in employee management, maintain safety standards, and handle inventory while providing excellent customer care.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title for this position is Food & Beverage Supervisor.

Where is the job located?

The job is located at The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000.

What is the schedule for this position?

The schedule for this position is full-time.

Is this a management position?

No, this position is classified as non-management.

What are the primary responsibilities of a Food & Beverage Supervisor?

The primary responsibilities include ensuring staff teamwork for optimum service, inspecting staff grooming and attire, completing opening and closing duties, monitoring dining rooms for service and guest well-being, and assisting management with hiring and training employees.

What minimum education is required for this role?

A high school diploma or G.E.D. equivalent is required for this role.

How much related work experience is preferred?

At least 2 years of related work experience is preferred.

Is supervisory experience required for this position?

Yes, at least 1 year of supervisory experience is required.

What should applicants expect regarding the physical demands of the job?

Applicants should expect to stand, sit, or walk for extended periods, lift and carry objects weighing up to 50 pounds, and perform various physical tasks including bending, twisting, and moving through confined spaces.

Are there any specific certifications required for this role?

No specific licenses or certifications are required for this position.

Does The Ritz-Carlton support a diverse workforce?

Yes, Marriott International believes in hiring a diverse workforce and sustaining an inclusive, people-first culture.

What values guide The Ritz-Carlton's service approach?

The "Gold Standards," including the Employee Promise, Credo, and Service Values, guide The Ritz-Carlton's service approach.

How can joining The Ritz-Carlton benefit my career?

Joining The Ritz-Carlton provides the opportunity to do your best work, find your purpose, belong to a global team, and grow into the best version of yourself.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.