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Fragrance & Beauty Sales Consultant - Stansted Airport

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CHANEL

2mo ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What is the job title for this position?

The job title is Fragrance & Beauty Sales Consultant.

Where is the job located?

The job is located at Stansted Airport.

What type of contract is being offered for this role?

The role is a permanent contract with a shift pattern of 4 days on and 2 days off.

What are the main responsibilities of a Fragrance & Beauty Sales Consultant at CHANEL?

The main responsibilities include demonstrating passion and knowledge in fragrance, makeup, and skincare; creating unique and personalized experiences for clients; ensuring excellent client service; building long-lasting relationships; contributing to sales performance; and upholding an omni-channel mindset for a seamless client experience.

What qualities or experience should candidates possess for this role?

Candidates should have a service-oriented approach, confidence in applying product expertise, fragrance and beauty product knowledge, empathy and active listening skills, passion for fragrance and beauty products, and a problem-solving attitude.

What type of work environment can employees expect at CHANEL?

Employees can expect a highly collaborative and fast-paced work environment.

What benefits does CHANEL offer to its employees?

Benefits include private medical insurance, pension plans, life assurance, employee discounts, mental wellbeing support, lifestyle discounts, service awards, and more, though eligibility and offerings are subject to change.

What opportunities for growth and learning does CHANEL provide for employees?

CHANEL provides opportunities to work with a luxury brand, receive coaching from inspirational colleagues, attend training initiatives at their Training Academy, and engage in various professional development activities.

How does CHANEL approach workplace culture?

CHANEL focuses on creating an inclusive culture that nurtures personal growth and values diversity, complementarity, and effectiveness within teams.

What should candidates expect regarding client interaction in this role?

Candidates should expect to foster meaningful client experiences, achieve performance targets, and support clients through a genuine and personalized approach to service.

CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.