FAQs
What is the job title for this position?
The job title is Franchise Administrator.
Where is the job located?
The job is located in Cardiff with hybrid working options, requiring 2-3 days in the office.
What type of contract is being offered?
The contract type is permanent.
What are the working hours for this position?
The working hours are Monday to Friday between 8am and 5pm.
What is the salary for the Franchise Administrator role?
The salary for this role is £24,895.
What key responsibilities will I have as a Franchise Administrator?
Key responsibilities include liaising with Sales and Renewal departments, auditing customer documents, supporting customers with renewals, responding to enquiries, maintaining online databases, and providing monthly reports, among others.
What experience is required for this position?
Experience in a retention and/or customer service role is required, ideally in a fast-paced, high-achieving environment.
What personal characteristics are valued for this role?
Important characteristics include excellent interpersonal skills, assertiveness, a customer-centric mindset, attention to detail, and flexibility to adapt in a developing role.
What benefits are offered to employees?
Benefits include 25 days annual leave plus bank holidays, a pension scheme, free AA breakdown membership, discounts on AA products, and diverse learning and development opportunities, among others.
Does the company have a commitment to diversity and inclusion?
Yes, the company values diversity and welcomes applications from everyone, actively seeking individuals from diverse backgrounds to create an inclusive company culture.