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Front Desk Agent (Chinese Speaker) - The Abu Dhabi EDITION

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You need a high school diploma or G.E.D. No prior work or supervisory experience is required. No specific license or certification needed.
  • You will assist guests throughout their stay, address requests, process needs, share local highlights, and perform light physical tasks to enhance guest experiences.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.
  • Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives – to get it right for our guests and our business each and every time.

FAQs

What is the job title for the position being offered?

The job title is Front Desk Agent (Chinese Speaker) at The Abu Dhabi EDITION.

What are the main responsibilities of a Front Desk Agent?

The main responsibilities include delivering a wide range of services to enhance guest experiences, processing operational needs, addressing guest requests, completing reports, and sharing local area highlights.

Is prior work experience required for this position?

No, related work experience is not required for this position.

What educational qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred.

Are there any physical requirements for this job?

Yes, Guest Service Representatives should be able to stand, sit, or walk for extended periods and perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Is supervisory experience necessary for this position?

No, supervisory experience is not necessary for this position.

What qualities are preferred in candidates for this role?

Preferred qualities include being outgoing, authentically amazing, and having a passion for providing excellent service.

Is this position part of a larger company?

Yes, the position is part of EDITION Hotels, which is a portfolio brand of Marriott International.

What type of work environment does the company promote?

The company promotes an inclusive, diverse workforce and a people-first culture.

Are there any specific certifications required for the role?

No specific licenses or certifications are required for this role.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.