FAQs
What is the main responsibility of a Front Desk Agent at Omni Viking Lakes Hotel?
The main responsibility of a Front Desk Agent is to provide a five-star welcome and departure experience to each guest, serving as an ambassador throughout their stay by extending a warm welcome, providing information about the hotel and local area, and offering the full range of upscale hotel amenities and services.
What qualifications are preferred for the Front Desk Agent position?
Preferred qualifications include previous customer service experience, hotel front desk experience, cashiering experience, foreign language fluency, and previous guest relations training.
What tasks does a Front Desk Agent perform during guest check-in and check-out?
A Front Desk Agent processes guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures, sets up accurate accounts for guests, blocks rooms in the computer, pre-registers designated guests, and ensures the security and confidentiality of guest information.
Is previous hotel front desk experience required for this position?
While previous hotel front desk experience is strongly preferred, it is not explicitly required, though it can be beneficial for candidates.
What skills are necessary for a Front Desk Agent?
Necessary skills include clear and pleasant communication in English, the ability to input information into computer systems accurately, strong organizational skills, the ability to work well under pressure, and proficiency in mathematical calculations.
What should a Front Desk Agent do in case of guest complaints or issues?
A Front Desk Agent should document all guest requests, complaints, or problems immediately and notify the designated department or personnel for resolving the situation, while also following up to ensure completion and guest satisfaction.
Are Front Desk Agents expected to work as part of a team?
Yes, Front Desk Agents are expected to work cohesively with co-workers both within and outside their department to ensure a smooth operation and high level of guest service.
What kind of environment can Front Desk Agents expect to work in?
Front Desk Agents can expect to work in a luxury hotel environment with a high volume of guest arrivals and departures, necessitating the ability to handle pressure and multitask effectively.
What types of reports may a Front Desk Agent need to generate?
A Front Desk Agent is responsible for generating, printing, and distributing daily and weekly reports related to guest activities and hotel operations.
What are the working conditions regarding schedules for the Front Desk Agent role?
The Front Desk Agent position is available for both full-time and part-time schedules, accommodating varying availability.