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Front Desk Agent | PT

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Omni Hotels & Resorts

1mo ago

  • Job
    Part-time
    Entry Level
  • People, HR & Administration
  • Louisville

AI generated summary

  • You must communicate effectively in English, handle computer systems, work with coworkers, perform math calculations, make quick decisions, and have customer service experience. Flexibility is essential.
  • You will check guests in and out, respond to inquiries, manage room assignments, maintain confidentiality, document requests, generate reports, and ensure guest satisfaction.

Requirements

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous customer service experience required.
  • Previous hotel front desk experience is strongly preferred.
  • Previous cashiering experience is preferred.
  • Previous guest relations training is preferred.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.

Responsibilities

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
  • Empathetically listen to guest inquiries and provide appropriate responses.
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
  • Block rooms in the computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
  • Accommodate room changes expediently.
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Maintain company issued bank.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Must be able to answer telephone calls in an ideal services environment.
  • Other duties as assigned by management.

FAQs

What is the role of a Front Desk Agent at Omni Louisville Hotel?

The Front Desk Agent is responsible for providing a five-star welcome and departure experience to each guest, serving as an ambassador during their stay. This includes checking guests in and out, offering information about the hotel and the local area, and addressing guest inquiries and special requests.

What are the primary responsibilities of a Front Desk Agent?

Key responsibilities include processing guest check-ins and check-outs, maintaining accurate guest accounts, managing room assignments, documenting guest requests and complaints, resolving discrepancies with housekeeping, and ensuring confidentiality and security of guest information.

What qualifications are required for the Front Desk Agent position?

Candidates should have strong communication skills in English, both verbal and written, the ability to input information efficiently into computer systems, previous customer service experience, and preferably previous experience in hotel front desk operations or cashiering.

Is previous hotel experience required for this role?

While previous hotel front desk experience is strongly preferred, it is not strictly required. However, previous customer service experience is a must.

What is the work schedule for a Front Desk Agent?

Front Desk Agents must be able to work a flexible schedule that includes nights, weekends, and holidays.

How does the Front Desk Agent handle guest inquiries?

The Front Desk Agent listens empathetically to guest inquiries and provides appropriate responses, ensuring that guests receive the information and assistance they need during their stay.

What kind of training is preferred for candidates applying for this position?

Previous guest relations training and experience in cashiering are preferred qualifications for candidates applying for the Front Desk Agent position.

What should a Front Desk Agent know about the hotel?

A Front Desk Agent should maintain complete knowledge of the hotel features and services, including hours of operation, room types and rates, special packages, and promotions to provide accurate information to guests.

Is there an opportunity for growth within the Omni Hotels & Resorts?

Omni Hotels & Resorts promotes an inclusive and equal opportunity employment environment, offering various career advancement opportunities within the organization for dedicated employees.

What is the policy on equal employment at Omni Hotels & Resorts?

Omni Hotels & Resorts is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.

Omni Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One"​ associate empowerment program.