FAQs
What is the role of a Front Desk Agent at Omni Louisville Hotel?
The Front Desk Agent is responsible for providing a five-star welcome and departure experience to each guest, serving as an ambassador during their stay. This includes checking guests in and out, offering information about the hotel and the local area, and addressing guest inquiries and special requests.
What are the primary responsibilities of a Front Desk Agent?
Key responsibilities include processing guest check-ins and check-outs, maintaining accurate guest accounts, managing room assignments, documenting guest requests and complaints, resolving discrepancies with housekeeping, and ensuring confidentiality and security of guest information.
What qualifications are required for the Front Desk Agent position?
Candidates should have strong communication skills in English, both verbal and written, the ability to input information efficiently into computer systems, previous customer service experience, and preferably previous experience in hotel front desk operations or cashiering.
Is previous hotel experience required for this role?
While previous hotel front desk experience is strongly preferred, it is not strictly required. However, previous customer service experience is a must.
What is the work schedule for a Front Desk Agent?
Front Desk Agents must be able to work a flexible schedule that includes nights, weekends, and holidays.
How does the Front Desk Agent handle guest inquiries?
The Front Desk Agent listens empathetically to guest inquiries and provides appropriate responses, ensuring that guests receive the information and assistance they need during their stay.
What kind of training is preferred for candidates applying for this position?
Previous guest relations training and experience in cashiering are preferred qualifications for candidates applying for the Front Desk Agent position.
What should a Front Desk Agent know about the hotel?
A Front Desk Agent should maintain complete knowledge of the hotel features and services, including hours of operation, room types and rates, special packages, and promotions to provide accurate information to guests.
Is there an opportunity for growth within the Omni Hotels & Resorts?
Omni Hotels & Resorts promotes an inclusive and equal opportunity employment environment, offering various career advancement opportunities within the organization for dedicated employees.
What is the policy on equal employment at Omni Hotels & Resorts?
Omni Hotels & Resorts is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.