FAQs
What is the main responsibility of a Front Desk Associate at Planet Fitness?
The main responsibility of a Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Is previous experience required for this position?
While 6-12 months of experience in a customer service environment is preferred, it is not strictly required for the role.
What are the physical demands of the Front Desk Associate role?
The physical demands include continual standing and moving throughout the club, lifting up to 75 pounds, and performing frequent cleaning and sanitizing of equipment and facilities.
Are there any specific certifications required?
Front Desk Associates are required to be willing to become CPR/AED Certified, with training provided by Planet Fitness.
What type of work environment does Planet Fitness offer?
Planet Fitness offers a welcoming, judgement-free environment where team members are part of a supportive and engaging team dedicated to bettering the health and wellbeing of the community.
Do Front Desk Associates have opportunities for career growth?
Yes, as a rapidly growing company, Planet Fitness offers opportunities for career advancement and development within the organization.
What benefits do full-time employees receive?
Full-time employees may receive benefits such as medical, dental, and vision insurance, vacation/sick time, holiday pay, a 401(k) retirement savings plan, life insurance, tuition reimbursement, and employee perks and discounts.
What is the company culture like at Planet Fitness?
The company culture at Planet Fitness is based on an established set of values that prioritize member experience, teamwork, and a supportive atmosphere, all while promoting fun and engagement at work.
What tasks are involved in member services at the Front Desk?
Tasks may include greeting members/guests, answering inquiries via phone, resolving member concerns, processing membership-related functions, and conducting prospective member tours.
Is there a cleaning responsibility associated with the Front Desk position?
Yes, Front Desk Associates are responsible for maintaining cleanliness and sanitization of exercise equipment, facilities, and restrooms according to the routine cleaning schedule.