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Front Desk Associate

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WeWork

Sep 18

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You enjoy connecting with people, excel in teamwork, multitask while prioritizing member experience, and demonstrate strong communication skills. Familiarity with hospitality is a plus.
  • You will greet members and guests, manage front desk operations, provide information and support, handle mail and packages, maintain a welcoming environment, and promote WeWork services.

Requirements

  • You’re a people-person—you enjoy meeting new people from all walks of life.
  • In-person interactions energize you and you have outstanding interpersonal skills.
  • You feel comfortable and confident being the face of the brand.
  • Helping others gives you a sense of accomplishment.
  • You work well in a team and can roll up your sleeves to help when needed.
  • You’re able to multitask while always prioritizing the member experience.
  • You’ve worked in hospitality / retail or customer service before (not required).
  • You have strong verbal and written communication skills.
  • You are comfortable with and proficient in basic computer skills.
  • You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • You show a passion and understanding of WeWork’s mission and values.
  • You have a secondary school certificate which is preferred but not required.

Responsibilities

  • Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
  • Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
  • Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
  • Help ensure your building is fully operational and make adjustments when needed.
  • Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
  • Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
  • All of this while illustrating WeWork’s core values and working towards achieving our mission.
  • Greet all members and guests with a warm and welcoming demeanor.
  • Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar.
  • Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.
  • Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
  • Support with issuing and collect keys from members and guests as needed.
  • Keep the front desk clean, organized and free of clutter at all times.
  • Notify members of any food deliveries and packages.
  • Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
  • Keep track of relevant member notes and information in WeWork systems.
  • Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
  • Identify opportunities to celebrate members’ successes and milestones.
  • Know and be able to explain WeWork policies and procedures to members and guests.
  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
  • Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
  • Know and be able to explain WeWork policies and procedures around mail and mailroom.
  • Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
  • Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
  • Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

FAQs

What are the main responsibilities of a Front Desk Associate at WeWork?

The main responsibilities include greeting members and guests, managing front desk operations, supporting the Community Management team, ensuring members feel welcomed, handling mail and packages, and maintaining building operations and amenities.

What skills are required for this position?

Strong interpersonal skills, the ability to multitask, good verbal and written communication skills, basic computer proficiency, and a passion for hospitality and customer service are required.

What is the working schedule for a Front Desk Associate?

Front Desk Associates work on weekdays only.

Is prior experience in hospitality or customer service required?

Prior experience in hospitality, retail, or customer service is preferred but not required.

What are the qualities WeWork is looking for in a Front Desk Associate?

We are looking for a people-person who enjoys meeting new people, can work well in a team, is dependable and responsible, demonstrates integrity and compassion, and values WeWork's mission and values.

How does WeWork support member engagement?

WeWork supports member engagement by encouraging Front Desk Associates to learn member names, build relationships, celebrate member successes, and provide information on WeWork policies and local services.

Does WeWork provide training for new Front Desk Associates?

While specific training details are not mentioned, new employees typically receive onboarding to familiarize them with WeWork’s products, services, and community-focused approach.

What kind of work environment can I expect at WeWork?

You can expect a diverse and welcoming community environment that encourages collaboration, celebrates unique perspectives, and inspires individuals to achieve more together.

Are there opportunities for growth and advancement within the company?

Yes, WeWork encourages open-minded attitudes and teamwork, which can lead to various opportunities for personal and professional growth within the company.

Is there a dress code for Front Desk Associates?

While the job description does not specify a dress code, candidates should be prepared to represent the WeWork brand professionally at the front desk.

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WeWork

Reimagine your workspace.

Real Estate
Industry
5001-10,000
Employees
2010
Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.