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Front Desk Clerk

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You need a high school diploma or G.E.D., no prior work or supervisory experience is necessary, and no licenses or certifications are required.
  • You will deliver excellent guest service, manage requests, assist with luggage, stay active throughout shifts, and ensure a positive experience during each guest's stay.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title for this position is Front Desk Clerk.

Where is the job location?

The job is located at Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, 8002.

What is the schedule for this position?

This position is full time.

Is this a management position?

No, this is a non-management position.

What kind of qualifications are preferred for this role?

The preferred qualification is a high school diploma or G.E.D. equivalent.

Is any prior work experience required for this position?

No, no related work experience is required for this position.

Do you need supervisory experience for this role?

No supervisory experience is required for this position.

Is there a specific license or certification needed for this job?

No specific license or certification is needed for this job.

What does the role of a Guest Experience Expert involve?

The role involves delivering a wide range of services that guide guests through their stay, processing operational needs, addressing guest requests, and assisting guests with luggage transport.

Are there specific physical requirements for this position?

Yes, candidates must be able to stand, sit, or walk for extended periods, as well as lift and carry objects weighing up to 50 pounds without assistance and 100 pounds with assistance.

Does Marriott International have a commitment to diversity?

Yes, Marriott International is an equal opportunity employer and is committed to sustaining an inclusive, people-first culture.

What is Protea Hotels by Marriott known for?

Protea Hotels by Marriott is the leading hospitality brand in Africa with over 60 hotels across multiple countries and is recognized for delivering personalized service experiences.

What values does Protea Hotels promote?

Protea Hotels promotes values of doing your best work, beginning your purpose, belonging to an amazing global team, and becoming the best version of yourself.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.