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Front Desk Clerk, Holiday Inn

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Delaware North

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be 18+, have good communication and customer service skills, multitask under pressure, and be able to stand, walk, bend, and climb stairs during shifts. No diploma required.
  • You will greet and register guests, manage transactions, resolve issues, balance daily figures, post charges, and assist housekeeping as needed. Other tasks may be assigned.

Requirements

  • Must be at least 18 years old
  • Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
  • Ability to multitask, function in a professional manner under pressure from guests and supervisors
  • No high school diploma or GED required
  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Responsibilities

  • Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
  • Manage cash and credit card transactions while keeping accurate paperwork
  • Resolve small guest issues immediately, delivering items to guests as needed
  • Monitor and balance the daily figures, post room and tax charges on guest accounts
  • Other duties as assigned

FAQs

What is the pay rate for the Front Desk Clerk position?

The pay rate for the Front Desk Clerk position is $16.00 per hour.

Can you tell me about the housing arrangements available for employees?

Shared apartments/rooms are available for $75-85 per week, which include utilities and Wi-Fi.

What benefits are offered to full-time team members at Holiday Inn?

Full-time team members can enjoy benefits such as health, dental, and vision insurance, 401k with company match, paid vacation days, paid parental bonding leave, tuition reimbursement, weekly pay, and more.

Are there any physical requirements for this role?

Yes, candidates must be able to walk and stand for long periods, as well as bend and climb stairs throughout their shifts.

What are the work shifts for the Front Desk Clerk position?

Shifts include day and evening shifts, with the possibility of working on holidays and weekends, typically in 8-hour increments.

Is prior customer service experience required for this position?

While previous customer service experience is beneficial, it is not a strict requirement.

What outdoor activities are available for employees during their time off?

Employees have access to a variety of outdoor activities, including hiking, fishing, whitewater rafting, ziplining, wildlife tours, and exploring Yellowstone National Park.

How often are employees paid?

Employees are paid on a weekly basis.

What is the minimum age requirement for applicants?

Applicants must be at least 18 years old.

Do I need a high school diploma or GED to apply for this position?

No, a high school diploma or GED is not required for this position.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.