Logo of Huzzle

Home

Matches

Explore

Manage

Front Desk Supervisor - Franchised

image

Marriott International

3mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Madrid

AI generated summary

  • You need a Bachelor's in Hospitality or Business, 2 years in a similar role, 1 year of supervisory experience, and fluency in English and Spanish; other languages are a plus.
  • You will assist with guest service, manage check-ins, process payments, coordinate with staff, ensure room readiness, document information, and train and motivate employees while maintaining quality standards.

Requirements

  • Education: Bachelor’s degree in Hospitality or Business Administration
  • Languages: English and Spanish are required. Other languages are highly valued in the process
  • Related Work Experience: 2 years working in a similar position, continuously crafting guests’ experiences
  • Supervisory Experience: Preferably, at least 1 year of supervisory experience.

Responsibilities

  • Assist staff with expediting situations related to guest service.
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests’ service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.

FAQs

What is the job title for this position?

The job title is Front Desk Supervisor - Franchised.

Where is the job location?

The job is located at The Palace a Luxury Collection Hotel Madrid, 7 Plaza de las Cortes, Madrid, Spain.

What type of employment is this position?

This is a full-time, non-management position.

Who is the employer for this position?

The employer for this position is Archer Hotel Management Limited, an independent franchisee, and not Marriott International, Inc.

What are the main responsibilities of the Front Desk Supervisor?

The main responsibilities include assisting staff with guest service situations, processing guest check-ins and payments, coordinating with Housekeeping, managing staff training and scheduling, and maintaining quality standards in guest service.

What qualifications are preferred for this position?

Preferred qualifications include a Bachelor's degree in Hospitality or Business Administration, proficiency in English and Spanish, at least 2 years of related work experience, and preferably at least 1 year of supervisory experience.

Is the role customer-service oriented?

Yes, this role is heavily focused on providing excellent customer service and addressing guests' needs.

What is the supervision structure for this position?

The Front Desk Supervisor will assist management in hiring, training, and evaluating staff while also serving as a role model and first point of contact for employee issues.

Is safety training required for this position?

Yes, employees are expected to complete safety training and certifications as part of their responsibilities.

What languages are required for this job?

English and Spanish are required, while knowledge of other languages is also highly valued.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.