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Front of House Receptionist

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Bupa

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Birmingham, +1
  • Quick Apply

AI generated summary

  • You must have excellent communication skills, a friendly demeanor, strong multitasking abilities, and experience in a customer-facing role. Proficiency in basic computer systems is essential.
  • You will greet visitors, manage phone calls, coordinate appointments, maintain reception area, provide information, and ensure a welcoming environment while supporting administrative tasks.

Requirements

  • Key Skills / Qualifications needed for this role:
  • - PC literate, excellent knowledge of MS office packages
  • - Administrative experience in a healthcare environment
  • - Customer service experience and highly customer focussed
  • - Ability to prioritise workload and ability to separate the urgent from the important
  • - Excellent interpersonal, written and verbal communication skills
  • - Excellent organisation and time management skills
  • - Can empathise with patients and help put patients at ease when nervous

Responsibilities

  • - Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
  • - Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
  • - Proactive in maintaining a well presented reception and waiting areas
  • - Ensuring customer reports are dispatched from centres within the desired timeframe. This includes effective management of abnormal results
  • - Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
  • - Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
  • - Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
  • - Organise self to ensure a quick turn around of documents, working in date order and prioritising to meet deadlines

FAQs

What is the job title for this position?

The job title is Front of House Receptionist.

Where are the clinics located for this position?

The clinics are located in Walsall and Lichfield.

What is the working schedule for the Front of House Receptionist?

The position is part-time, 24 hours a week, working Monday to Thursday with shift patterns from 8am to 4pm or 8am to 4:30pm.

What is the salary for this role?

The salary for the Front of House Receptionist is £22,052, along with fantastic benefits.

What are the main responsibilities of the Front of House Receptionist?

Responsibilities include greeting customers, answering phone queries, maintaining the reception area, managing customer reports, ensuring correct paperwork is prepared, processing payments, and managing customer details and documents.

What qualifications or skills are required for this position?

Key skills include being PC literate with excellent knowledge of MS Office, having administrative experience in a healthcare environment, strong customer service skills, the ability to prioritize workload, and excellent communication and organizational skills.

What benefits are offered to employees in this role?

Benefits include equivalent to 25 days of holiday per year, Bupa health insurance, an enhanced pension plan, life insurance, annual performance-based bonuses, travel cost support, various other benefits and discounts, free onsite massages, and participation in an annual awards ceremony.

What is Bupa’s commitment to diversity and inclusion?

Bupa encourages applications from people with diverse backgrounds and experiences and aims to represent the communities and customers they serve. They are also a Level 2 Disability Confident Employer, offering interviews and reasonable adjustments for disabled applicants.

What is the purpose of Bupa as an organization?

Bupa's purpose is to help people live longer, healthier, happier lives and to make a better world, with a focus on being brave, caring, and responsible in everything they do.

Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.