Logo of Huzzle

Home

Matches

Explore

Manage

Front Office Agent

image

Accor

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You should have a completed hotel training, strong German and English skills, excellent communication, team spirit, flexibility, and a guest-oriented attitude. Reliability and organization are key.
  • You will handle guest check-ins/outs, provide support and advice, manage operations and admin tasks, uphold Accor standards, enhance guest satisfaction, and ensure smooth front desk operations.

Requirements

  • Eine abgeschlossene Hotelfachausbildung sowie idealerweise erste Berufserfahrung
  • Auch Quereinsteiger sind bei uns herzlich willkommen
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift, weitere Sprachkenntnisse sind von Vorteil
  • Ausgeprägte Kommunikationsfähigkeit
  • Gepflegtes Erscheinungsbild und sicheres Auftreten
  • Verbindliche und freundliche Art
  • Teamfähigkeit, Motivation und Empathie
  • Verantwortungs- und Qualitätsbewusstsein
  • Verschwiegenheit und Loyalität
  • Flexibilität und eigenständiges Arbeiten
  • Gastorientiertes Denken und Handeln
  • Organisationstalent und Entscheidungsfreudigkeit
  • Absolute Zuverlässigkeit und Verantwortungsbewusstsein

Responsibilities

  • Check-in und -out unserer Gäste
  • Betreuung und Beratung unserer Gäste
  • Operative sowie administrative Tätigkeiten
  • Einhaltung aller Accor Standards
  • Einbringen von Ideen zur Steigerung der Gästezufriedenheit
  • Sicherstellen eines reibungslosen Ablaufes am Empfang

FAQs

What are the primary responsibilities of a Front Office Agent at Novotel Köln City?

The primary responsibilities include check-in and check-out of guests, providing assistance and advice to guests, performing operational and administrative tasks, ensuring compliance with Accor standards, contributing ideas to enhance guest satisfaction, and ensuring smooth operations at the reception.

Is prior experience necessary for this position?

A completed hotel management training is preferred, along with ideally some professional experience, but we also warmly welcome career changers.

What language skills are required for the Front Office Agent role?

Very good German and English language skills in both spoken and written form are required; additional language skills are advantageous.

What qualities are important for a successful Front Office Agent?

Key qualities include excellent communication skills, a polished appearance and confident demeanor, a friendly and approachable manner, team spirit, motivation, empathy, responsibility, quality awareness, discretion, loyalty, flexibility, and a guest-oriented mindset.

What benefits are offered to Front Office Agents at Novotel Köln City?

Benefits include a permanent employment contract, 13 salaries, vacation pay, a monthly additional 3% above standard salary, up to 7% annual bonus, 30 vacation days, free parking, regular team events, asset-building benefits, continuous feedback, free online training, discounts with the HEARTIST-CARD, free uniform provision and cleaning, and affordable staff meals.

How can I apply for the Front Office Agent position?

If you identify with this description and are eager for an exciting challenge, we look forward to receiving your application.

Does Novotel Köln City support Diversity & Inclusion in their hiring process?

Yes, we are an inclusive company and aim to attract, recruit, and promote diverse talents.

image

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.