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Front Office Agent (m/f/d)

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Heidelberg

AI generated summary

  • You should have hotel experience or training, strong communication skills in German and English, and a positive attitude as we value attitude over skill.
  • You will handle guest check-ins and check-outs, address concerns and complaints, upsell services, and collaborate with all hotel departments as a vital team player.

Requirements

  • You have completed training as a hotel specialist or have experience in a similar position
  • Your communicative nature stands out – in both German and English
  • Are you unsure if you meet all the requirements? We still want to get to know you because “we hire for attitude & train for skills”!

Responsibilities

  • At the heart of our hotel, you will take care of the check-in & check-out of our guests
  • You will be the point of contact for our guests and address their concerns
  • No one is perfect – therefore, you will manage complaints
  • As an upselling expert, you will achieve your goals together with the team
  • As a team player, you will work closely with all departments of the hotel

FAQs

What type of employment contract is offered for the Front Office Agent position?

The position offers a permanent employment contract.

What are the required language skills for this role?

Candidates should have strong communication skills in both German and English.

Is experience required for this position?

While having completed training as a hotel specialist or experience in a similar role is preferred, the hotel is open to hiring individuals based on attitude and providing skills training.

What kind of training and development opportunities are available?

The hotel offers a wide range of internal and external training, personalized development plans, and excellent advancement opportunities.

Are there employee benefits associated with this position?

Yes, benefits include an upsell program, bonuses, appreciation awards, discounted employee stays and F&B discounts, as well as wellbeing and health offerings.

Is the work schedule predictable?

Yes, the hotel considers scheduling preferences, provides predictable working hours, and compensates for overtime.

How does the hotel promote a sense of community among employees?

The hotel organizes numerous employee events and team-building activities to foster a strong sense of community.

Can you describe the work environment?

The work environment is characterized by flat hierarchies, quick decision-making paths, and regular feedback within a team of diverse individuals.

Who can I contact for more information about the position?

You can contact Sonia Oliveira via email at sonia.oliveira[AT]marriotthotels.com for more details.

How does Marriott International approach diversity in hiring?

Marriott International is committed to hiring a diverse workforce and maintaining an inclusive culture, ensuring non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.