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Front Office Agent (m/w/d)

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Marriott International

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Heidelberg

AI generated summary

  • You should have a hotel management diploma or relevant experience, fluent German and English, proficiency in MS Office, and ideally, Opera knowledge. Being a team player is essential.
  • You will check in and out guests, address inquiries, contribute to upselling, manage complaints, and assist in training new staff at the front office.

Requirements

  • Abgeschlossene Ausbildung im Hotelfach oder einschlägige Berufserfahrung am Front Office.
  • Sehr gute Deutsch- und Englischkenntnisse.
  • Gute Kenntnisse in den MS Office Anwendungen, Opera Kenntnisse sind ein plus.
  • Du bist ein Teamplayer und Dein Herz schlägt für die Hotellerie.

Responsibilities

  • Check-in und Check-out unserer internationalen Gäste.
  • Du bist AnsprechpartnerIn für unsere Gäste und berätst diese in allen Anliegen & Belangen.
  • Gemeinsam mit Deinem Team trägst Du durch Upsells & Enrollments zur Erreichung der Abteilungsziele bei.
  • Du behältst immer einen kühlen Kopf & unterstützt beim Beschwerdemanagement.
  • Unterstützung bei der Aus- und Weiterbildung von Mitarbeitenden und Azubis am Front Office.

FAQs

What is the job title for this position?

The job title is Front Office Agent (m/w/d) at the Heidelberg Marriott Hotel.

Where is the Heidelberg Marriott Hotel located?

The hotel is located at Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany, 69115.

What are the working hours for this position?

The position is a full-time role.

Is this position a management role?

No, this position is non-management.

Is there an onboarding program for new employees?

Yes, there is a targeted onboarding program and a "Be our Guest" program for new employees.

What kind of team environment can I expect?

You can expect a great team from various nations with flat hierarchies, quick decision-making processes, and regular feedback.

Are there training and development opportunities available?

Yes, there is a wide selection of internal and external training, individual development plans, and excellent opportunities for advancement.

What benefits does the hotel offer?

The hotel offers a permanent employment contract, consideration of shift preferences, bonus programs, employee discounts, and various wellbeing offerings.

What are the main responsibilities of a Front Office Agent?

Key responsibilities include check-in and check-out of guests, serving as a point of contact for guest inquiries, contributing to departmental goals through upselling, managing complaints, and supporting the training of new staff.

What qualifications are required for this position?

A completed apprenticeship in the hotel industry or relevant experience at the Front Office, very good German and English language skills, and good knowledge of MS Office applications are required. Opera knowledge is a plus.

How can I apply for this position?

You can apply by contacting Sonia Oliveira via email at sonia.oliveira@marriotthotels.com for any questions or more information.

Does Marriott promote diversity and inclusion in the workplace?

Yes, Marriott is committed to equal opportunity and maintaining an inclusive culture that puts people at the center.

What is the company’s view on employee welfare?

Marriott believes that if employees are happy, guests will also be happy, and they provide outstanding care for their team as part of their service philosophy.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.