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Front Office Agent (m/w/d)

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BlackRock

26d ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dresden

Requirements

  • Wir würden uns wünschen, dass Sie
  • erfolgreich eine Ausbildung in der Hotellerie abgeschlossen haben
  • bereits erste Berufserfahrung im Bereich Front Office / Reservierung erwerben konnten
  • unsere Gäste mit Ihrer ausgeprägten Kommunikationsfähigkeit und Ihrem erstklassigen Verkaufsgeschick von unseren einzigartigen Serviceangeboten überzeugen

Responsibilities

  • Einen reibungslosen Ablauf an der Rezeption sicherzustellen
  • Check In & Check Out unserer internationalen Gäste im Früh-, Spätdienst abzuwickeln
  • Die Führung der Kasse zu übernehmen, Rechnungen zu bearbeiten
  • Schriftliche und telefonische Reservierungsanfragen unserer Gäste freundlich und kompetent entgegenzunehmen
  • Buchungsanfragen mit unserem Reservierungssystem Protel weiterzuverarbeiten
  • Erster Ansprechpartner für unsere Gäste zu sein und sie bei Fragen und Wünschen ganzheitlich zu unterstützen

FAQs

What is the job title for this position?

The job title is Front Office Agent (m/w/d).

What type of employment options are available for this position?

The position offers both full-time and part-time employment options.

What tasks will I be responsible for as a Front Office Agent?

As a Front Office Agent, you will be responsible for ensuring smooth operations at the reception, managing check-ins and check-outs, handling cash and invoices, responding to reservation inquiries, processing bookings through the Protel system, and providing comprehensive support to guests.

What qualifications do I need to apply for this position?

You should have successfully completed an education in the hospitality field and have some prior work experience in front office or reservations.

Is previous experience necessary for this role?

Yes, candidates should have already gained some professional experience in the area of front office or reservations.

What are the working hours like?

The position involves a five-day work week and does not require working night shifts.

Are there any employee benefits associated with this job?

Yes, the job offers benefits like a systematic onboarding program, a family-like work atmosphere, diverse and creative tasks, permanent contracts, family and friends rates for overnight stays, free drinks, discounted employee meals, and free parking.

Is knowledge of the German language required for this position?

Yes, sufficient German language skills are required, and applications without a valid work permit and language skills may not be considered.

Where can I find more information about the hotel and the role?

More information can be found on the hotel's website at https://www.bayerischer-hof-dresden.de.

Is there a work permit requirement for non-EU citizens?

Yes, a valid work permit for Germany is required for non-EU citizens to apply for this position.

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BlackRock

Global investment manager. Technology provider. Helping more and more people experience financial well-being.

Finance
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people. Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.

Benefits

  • Financial Well-being

    We help more and more people experience financial well-being – which applies as much to you as it does to our clients. At BlackRock, you’ll have access to our competitive retirement plan as well as financial coaching and educational resources to help you build a sound financial future.

  • Healthcare

    We provide a great selection of benefits and programs to help you manage health care costs, live a healthy lifestyle and find the right care, whenever you need it.

  • Physical well-being

    We know that physical well-being is an important component of maintaining your overall health – both now and in the future. Our comprehensive physical well-being benefits help you stay active, eat better and feel energized.

  • Life management

    We know managing life, work and everything in between can be difficult. So, whether you need a little R&R or time to tend to other matters, Flexible Time Off allows you to take time away from work, stress free, to focus on moments that are important to you.

  • Emotional well-being

    We understand emotional resilience is key to helping you thrive – in your life and at work. Whether you’re looking for ways to handle life’s many challenges, reduce your stress or boost your happiness by volunteering your time in service to others, our resources can help you navigate all kinds of situations.

  • Professional well-being

    Focus on your strengths and build the​ expertise you need to further your career. Our BlackRock Academies, structured training by​ program and employee networks, provide resources for​ meaningful networking, skill building and professional as​ well as personal growth.

  • Pay for Performance

    Our pay for performance approach means your total compensation reflects individual, business and company performance. For our full-time employees, total compensation includes a base salary plus an annual discretionary bonus.