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Front Office Assistant

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Orlando Health

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate or equivalent, have six months of clerical or customer service experience, and require no additional qualifications.
  • You will schedule appointments, gather patient information, process medical records requests, ensure compliance with policies, interact professionally with patients, and assist with billing as needed.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What are the primary responsibilities of a Front Office Assistant?

The primary responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, and adhering to compliance policies.

What qualifications are required for the Front Office Assistant position?

A high school diploma or equivalent is required, along with at least six months of experience in a clerical, general business, or customer service setting.

Is there any specific training provided for this role?

While no specific licensure or certification is required, on-the-job training will be provided to ensure competency in office equipment and procedures.

What kind of skills are essential for a Front Office Assistant?

Essential skills include strong communication, customer service, and organizational skills, as well as proficiency in using office technology and equipment.

Who does the Front Office Assistant report to?

The Front Office Assistant reports to the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Are there any compliance standards that the Front Office Assistant must follow?

Yes, the Front Office Assistant must adhere to Orlando Health and department-specific policies and procedures, as well as comply with legal issues and patient rights.

Is prior experience in a medical office required for this position?

No, prior experience in a medical office is not required, but six months of experience in a clerical office or customer service setting is necessary.

What is the work schedule expectation for the Front Office Assistant?

The Front Office Assistant is expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies and standards.

What role does the Front Office Assistant play in patient satisfaction?

The Front Office Assistant actively engages in practices that improve the overall patient satisfaction experience by interacting professionally with patients and families.

Does the Front Office Assistant need to assist with billing services?

Yes, the Front Office Assistant may be required to assist with billing services as needed.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.