Logo of Huzzle

Home

Matches

Explore

Manage

Front Office Assistant

image

Orlando Health

3mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Leesburg

AI generated summary

  • You must have a high school diploma or equivalent, six months of clerical or customer service experience, and no additional requirements.
  • You will schedule patient appointments, gather demographic and insurance information, process medical record requests, and ensure compliance with policies while maintaining professional interactions.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the primary role of a Front Office Assistant at Orlando Health Medical Group FHV Health?

The primary role of a Front Office Assistant is to provide support with daily activities in ambulatory/physician office operations, which includes patient registration, telephone coverage, appointment scheduling, and patient referrals.

What qualifications are required for this position?

A high school graduate or equivalent is required for this position.

Is there any specific experience required for this role?

Yes, six (6) months of experience in a clerical office, general business, and/or customer service setting is required.

What type of schedule will I be expected to maintain?

You are expected to maintain reasonably regular, punctual attendance consistent with Orlando Health policies and applicable regulations.

Are there opportunities for professional growth and education?

Yes, Orlando Health is committed to providing benefits that include career-growing FREE education programs and well-being services.

Is previous medical office experience necessary for this role?

Previous medical office experience is not explicitly required, but knowledge of office operations and customer service is beneficial.

Can I use office equipment and technology in this role?

Yes, you will be expected to demonstrate competency in the use of office equipment and technology.

Is the Front Office Assistant position full-time or part-time?

The job description does not specify, but it typically pertains to full-time positions in medical office settings.

Does the Orlando Health Medical Group FHV Health adhere to compliance standards?

Yes, all staff, including Front Office Assistants, must adhere to compliance with Orlando Health policies, procedures, and regulatory standards.

What is the work environment like for a Front Office Assistant?

The work environment for a Front Office Assistant is typically a fast-paced medical office setting where they interact with patients and families in a professional manner.

image

Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.