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Front Office Assistant-Maguire Family Medicine-Ocoee-Orlando Health Physician Associates

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Orlando Health

29d ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You need a high school diploma or equivalent, no certifications, and six months of experience in a clerical or customer service role.
  • You will schedule appointments, gather patient information, process medical records requests, ensure compliance, assist billing, and engage with patients to enhance their experience.

Requirements

  • Education/Training
  • High School graduate or equivalent.
  • Licensure/Certification
  • None.
  • Experience
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the primary role of the Front Office Assistant at Maguire Family Medicine?

The primary role of the Front Office Assistant is to provide support with daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

What kind of education is required for this position?

A high school graduate or equivalent is required for this position.

Is any specific certification required for this job?

No specific licensure or certification is required for this job.

How much experience is needed to apply for this position?

A minimum of six (6) months of experience in a clerical office, general business, and/or customer service setting is required.

What kinds of activities will the Front Office Assistant be involved in?

The Front Office Assistant will be involved in scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, and maintaining compliance with policies and procedures.

Are there any opportunities for career growth within Orlando Health?

Yes, Orlando Health is committed to providing career-growing free education programs and well-being services to support you throughout your career.

What type of work environment can the Front Office Assistant expect?

The Front Office Assistant can expect a professional environment where they will interact with patients and families while adhering to Orlando Health’s standards of excellence and compliance.

What benefits does Orlando Health offer to new employees?

Orlando Health offers benefits that start on day one, including flexible options and resources to support your well-being and personal passions.

Is attendance important for this position?

Yes, maintaining reasonably regular and punctual attendance consistent with Orlando Health policies is important for this position.

Will the Front Office Assistant be involved in quality assurance activities?

Yes, the Front Office Assistant may participate in quality assurance and quality indicator activities as assigned.

Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.