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Front Office Assistant, Senior-Behavioral Health Outpatient-Longwood-Orlando Health Physician Associates

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Orlando

AI generated summary

  • You need a high school diploma, 30 wpm typing speed, knowledge of ICD & CPT, and 2 years of experience in a medical office.
  • You will manage calls, maintain records, handle billing and cash, liaise with patients and insurance, ensure compliance, and support quality assurance activities in a clean office environment.

Requirements

  • High School graduate or equivalent.
  • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
  • Knowledge of ICD & CPT.
  • Two (2) years’ experience in a medical office environment.

Responsibilities

  • Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
  • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
  • Performs word processing and spreadsheet data.
  • Performs charge entry and cash handling.
  • Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance and Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
  • Maintains a clean, safe and organized office.
  • Act as a Liaison to assist office billing service as requested.

FAQs

What is the role of a Senior Front Office Assistant at Orlando Health Physician Associates?

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office, acting under the direction of various managers.

What are the essential functions of this position?

Essential functions include adhering to policies, handling multiple tasks, performing word processing, charge entry, cash handling, and acting as a liaison between physicians, patients, and insurance companies.

What qualifications are required for this position?

A high school diploma or equivalent, a typing speed of approximately 30 wpm, and knowledge of ICD & CPT are required.

How much experience is needed for this role?

The position requires two years of experience in a medical office environment.

What benefits does Orlando Health offer to employees?

Orlando Health provides benefits starting on day one, including free education programs, well-being services, and flexibility to support employees' personal lives.

Is there an opportunity for growth in this position?

Yes, Orlando Health is committed to career growth and provides various support services for employees' development.

What is the work environment like for a Front Office Assistant?

The work environment involves handling administrative tasks in a medical office setting, maintaining compliance with policies, and ensuring a clean, safe, and organized office.

Are there any specific legal or compliance responsibilities for this position?

Yes, the role includes maintaining awareness of legal issues, patient rights, and compliance with regulatory and accrediting agency standards.

What types of tasks are included in charge entry and cash handling?

Charge entry includes processing patient charges for services provided and cash handling involves managing payments and transactions accurately.

How does this position contribute to patient care?

The Senior Front Office Assistant acts as a liaison to facilitate communication between patients, physicians, and insurance companies, ensuring seamless access to care and services.

Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.