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Front Office Executive - UAEN

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Sharjah

AI generated summary

  • You must ensure customer satisfaction, multitask effectively, assist Emirati patients, manage communications, and maintain a tidy reception. Arabic proficiency and healthcare experience are essential.
  • You will greet patients, manage calls, ensure a tidy reception, assist with paperwork, coordinate communication, conduct surveys, support marketing efforts, and safeguard patient privacy.

Requirements

  • Responsible to ensure the satisfaction and comfort of the customer.
  • Work in a fast-paced environment and demonstrate exceptional multitasking abilities.
  • Facilitate and coordinate communication between Emirati patients, family members, and clinic staff.
  • Greet and welcome patients or visitors when they enter the clinic.
  • Register patients in accordance with the clinic's rules and procedures.
  • Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
  • Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures).
  • To ensure the highest performance from all front office workers, coach, mentor, and train them.
  • Responds to patients’ needs and assists them in completing their transactions at the different departments.
  • Listen to compliments and criticisms from patients about the clinic's services and address them.
  • Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
  • Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
  • Conduct patient satisfaction surveys.
  • Monitor patients and visitors and ensure their satisfaction.
  • Assist patients in filling out any required paperwork, including insurance documents.
  • Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
  • Monitor the activities leading up to, during, and following a camp.
  • Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
  • Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
  • Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
  • Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
  • Responsible for translating communication between patients/ visitors and staff for easy comprehension.
  • Read and comprehend Arabic materials, and when necessary, translate.
  • Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
  • Ensure excellent patient care and assistance to satisfy patients.
  • Assure that patient consultation waiting periods are kept to a minimal.
  • Ensure that records and papers are appropriately stored and maintained.
  • Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)
  • Obtain & review patient feedback.
  • Safeguard patient privacy and confidentiality.
  • Highschool or Bachelor

Responsibilities

  • Responsible to ensure the satisfaction and comfort of the customer.
  • Work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.
  • Whenever a patient or visitor enters the clinic, greet and welcome them.
  • Register patients in accordance with the clinic's rules and procedures.
  • Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
  • Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures).
  • To ensure the highest performance from all front office workers, coach, mentor, and train them.
  • Responds to patients’ needs and assists them in completing their transactions at the different departments.
  • Listen to compliments and criticisms from patients about the clinic's services and address them.
  • Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
  • Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
  • Conducts patient satisfaction surveys.
  • Monitor patients and visitors and ensure their satisfaction.
  • Assist patients in filling out any required paperwork, including insurance documents.
  • Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
  • Monitor the activities leading up to, during, and following a camp.
  • Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
  • Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
  • Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
  • Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
  • Responsible for translating communication between patients/ visitors and staff for easy comprehension.
  • Read and comprehend Arabic materials, and when necessary, translate.
  • Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
  • Ensure excellent patient care and assistance to satisfy patients.
  • Assure that patient consultation waiting periods are kept to a minimal.
  • Ensure that records and papers are appropriately stored and maintained.
  • Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission).
  • Obtain & review patient feedback.
  • Safeguard patient privacy and confidentiality.

FAQs

What are the primary responsibilities of a Front Office Executive in this role?

The primary responsibilities include greeting and registering patients, managing communications between Emirati patients and clinic staff, coordinating service inquiries, and ensuring a tidy reception area.

Is experience required for this position?

While previous experience in a front office or customer service role is beneficial, it is not explicitly stated as a requirement. Key skills include multitasking, communication, and customer service.

What qualifications do you prefer for applicants?

A high school diploma or bachelor's degree is preferred for this role.

How does this role contribute to patient satisfaction?

The Front Office Executive is responsible for responding to patient needs, assisting with transactions, conducting satisfaction surveys, and addressing feedback to enhance the overall patient experience.

Will I need to communicate with patients in Arabic?

Yes, proficiency in Arabic is important as you will be required to read, comprehend, and translate Arabic materials for better communication between patients and staff.

Is this position suitable for someone without experience in the healthcare sector?

Yes, candidates without specific healthcare experience may still be considered if they possess strong customer service skills and the ability to multitask in a fast-paced environment.

What is the expected work environment?

The work environment is fast-paced, focusing on providing excellent patient care and ensuring comfort and satisfaction for both patients and visitors.

Are there opportunities for growth within the company?

Yes, there may be opportunities for growth, especially as you mentor and train other front office workers and coordinate events to develop business.

Will I be involved in marketing efforts for the clinic?

Yes, you will work with the marketing team to advertise clinic facilities and implement marketing plans to attract new patients.

Are there any specific patient care policies I need to be aware of?

Yes, it’s crucial to safeguard patient privacy and confidentiality, as well as to ensure compliance with clinic policies regarding patient rights and obligations.

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.