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Front Office Supervisor

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Mövenpick Hotels & Resorts

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Amsterdam

AI generated summary

  • You need 2+ years as a hotel receptionist, preferably know Opera IT, and be fluent in English; Dutch is a plus.
  • You will train colleagues, ensure smooth front office operations, handle guest complaints, manage admin tasks, support receptionists, and coordinate with housekeeping for guest satisfaction.

Requirements

  • minimum of 2 years of experience as a receptionist in a hotel;
  • preferably knowledge of the Opera IT system;
  • fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

Responsibilities

  • Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the front office. You achieve that all colleagues have the right tools to make the stay of our guests a success. During your shift you make sure everything runs appropriately. You are the connecting link between the Front Office (Assistant) Manager, shiftleaders and all the receptionists. If a receptionist cannot solve a complaint or answer a question, you jump in to help. Moreover, you help your colleagues where necessary, although you do not always stand behind the front desk. You do make sure – together with the entire team – that everything goes according to plan and that you neatly hand over the shift to the colleagues who take over at the end of your shift. In this way “the reception” is always kept up to date with the stay of our guests. Administrative tasks are also on your plate, which include, processing and checking of payments, and preparing and carrying out two annual evaluations of the personnel. This you do together with the Front Office (Assistant) Manager. The supporter of the reception. Is it busy? Then you jump right in! Also the helping hand of all the receptionists, by being a mentor through your guidance and trainings. Responsible for all administrative tasks involved in the front office. Thanks to your great sense of responsibility, you know what the team of receptionists need to fulfil their tasks. You notice when your colleagues are overflowed with work and when it is busy, and you keep a cool head. With your empathy, you make sure the guests have a good stay and that the reception is exceptionally helping them. This means that you also communicate with housekeeping, among others, if something extra is needed in a room. You know, therefore, who to contact to ensure good cooperation in the hotel for the best result for our guests.

FAQs

What are the main responsibilities of a Front Office Supervisor at Mövenpick?

The main responsibilities include training colleagues, ensuring smooth operations at the front desk, assisting with guest complaints, handling administrative tasks, and facilitating communication between receptionists and other departments.

What are the required qualifications for this position?

A minimum of 2 years of experience as a receptionist in a hotel, preferably knowledge of the Opera IT system, and fluent written and spoken knowledge of English are required. Knowledge of the Dutch language is a plus.

What are the shift hours for this position?

The morning shift starts at 06:45 and the afternoon shift begins at 14:45, including a 15-minute handover at the start of each shift. Night shifts are outsourced and are not part of your duties.

What is the monthly salary range for a Front Office Supervisor?

The monthly gross salary ranges between €2,493 and €3,100, in accordance with scale 6 of the Collective Labour Agreement for the Dutch hospitality and catering industry.

Are there opportunities for professional development?

Yes, there are national and international opportunities for training and cross-training available to employees.

What benefits are offered to employees?

Benefits include 25 leave days, an extra day off during the birthday month, travel allowance, pension contributions, staff discounts, and various staff outings.

How does Mövenpick ensure guest satisfaction?

Mövenpick emphasizes teamwork and communication to ensure that all staff members work together for the best guest experience, while also taking responsibility for handling guest inquiries and complaints effectively.

Who will I be interviewed by if I apply for the position?

If selected, you will be interviewed by a member of the HR department and the Front Office Manager.

Is experience in a specific IT system preferred for this role?

Yes, prior knowledge of the Opera IT system is preferred for candidates applying for the Front Office Supervisor position.

What type of atmosphere can I expect while working at Mövenpick?

You can expect a supportive atmosphere with a team-oriented approach, where colleagues help each other during busy moments to ensure that operations run smoothly.

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Mövenpick Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

Mövenpick Hotels & Resorts is a premium hospitality brand that offers upscale accommodation, dining, and leisure experiences across its global network of hotels and resorts. Their goal is to deliver exceptional service and memorable experiences to guests, focusing on sustainability, culinary excellence, and cultural authenticity. Mövenpick aims to create comfortable and welcoming environments where guests can enjoy quality time with family, friends, or business partners, ensuring each stay is uniquely tailored to meet the diverse needs of its clientele.