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Front Office Supervisor

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Omni Hotels & Resorts

22d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be a high school graduate, 21+, with prior supervisory experience, flexible schedule, strong communication, customer service skills, and a valid driver’s license. Heavy lifting required.
  • You will assist in front office operations, manage guest check-ins, support staff training, handle requests, ensure compliance, and cover Manager on Duty as needed while promoting upselling.

Requirements

  • - High School graduate or equivalent.
  • - Prior Rooms Supervisory experience preferred.
  • - Must be able to work a flexible schedule including weekends, nights, and holidays.
  • - Previous resort experience preferred.
  • - Must be 21 years of age or older.
  • - General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
  • - Excellent communication skills.
  • - Customer service oriented, ability to multi-task, detail oriented and excellent organizational skills needed.
  • - Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
  • - Must be able to stand for long periods of time.
  • - Must have a valid driver’s license and an excellent driving record.

Responsibilities

  • Assists the Front Office Management team in supporting the front office operation and supervising of associates daily.
  • Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
  • Block rooms according to guest preferences and drive revenue through engaging associates with upselling program.
  • Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
  • Communicates any needs or concerns within the hotel with the appropriate departments.
  • Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
  • Ensures compliance with all Front Office policies, standards, and procedures.
  • Supports the training and development of the front office associates and ensure quality audits are taking place daily.
  • Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner.
  • Responsible for Manager on Duty coverage as needed.

FAQs

Do we support remote work?

This position is a full-time, on-site position with no work from home flexibility.

Is prior experience required for this role?

Prior Rooms Supervisory experience is preferred for this position.

What does the Front Office Supervisor do?

The Front Office Supervisor assists the Front Office Management team in supporting the front office operation, supervising associates, and ensuring a 4-diamond guest experience from arrival to departure.

What are the working hours for this position?

The Front Office Supervisor must be able to work a flexible schedule including weekends, nights, and holidays.

Is there an age requirement for this role?

Yes, candidates must be 21 years of age or older.

What qualifications are needed for this position?

Candidates should have a high school diploma or equivalent, general computer proficiency, excellent communication skills, and customer service orientation among other necessary skills.

Are there any physical requirements for this job?

Yes, candidates must be able to push and pull large bell carts, lift heavy luggage, and stand for long periods of time.

Who should I contact if I need assistance applying for this position?

If you need special assistance to apply for this position, please send an email to applicationassistance@omnihotels.com.

Omni Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One"​ associate empowerment program.