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Front Office Supervisor (Part Time)

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Marriott International

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Sydney

AI generated summary

  • You need OPERA or similar experience, relevant supervisory experience, Australian work rights, and a motivated, solution-oriented attitude in a fast-paced environment.
  • You will supervise the front office team, assist guests with check-in/check-out, manage reservations and payments, enhance service standards, and foster team spirit through activities.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar supervisory role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Responsibilities

  • Supervise the front office team, supporting them with general operational tasks
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, engage and inspire guests through each guest experience
  • Build and strengthen relationships with existing and new customers to enable future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards whilst identifying and implementing improvement initiatives
  • Be a cultural innovator by providing motivation and support to our front office staff
  • Plan and execute team building activities so associates feel part of the Moxy Crew!

FAQs

What is the job title for this position?

The job title is Front Office Supervisor (Part Time).

Where is the Moxy Sydney Airport located?

The Moxy Sydney Airport is located at 56 Baxter Road, Mascot, New South Wales, Australia, 2020.

What type of experience is required for this role?

Relevant experience in a similar supervisory role is required, along with experience using the OPERA property management system or similar.

What are the working hours for this position?

This position is part-time, but specific working hours may vary.

Is a specific system required for the job?

Yes, experience with the OPERA property management system or a similar property management system is required.

What is the primary responsibility of a Front Office Supervisor?

The primary responsibility is to supervise the front office team and support them with general operational tasks while engaging and inspiring guests.

What benefits do employees receive?

Employees receive exclusive staff discounts on food and beverage and hotel rooms, flexible working hours, internationally recognised training programs, and care through the Employee Assistance Program, among others.

What qualities is Moxy looking for in a candidate?

Moxy is looking for individuals who are energetic, think outside the box, engage in fun interactions with guests, and have a do-it-yourself attitude.

Are there opportunities for career growth in this role?

Yes, there are exciting career opportunities and internationally recognised training programs available for employees.

Can guests' inquiries be handled by the Front Office Supervisor?

Yes, handling general inquiries and engaging with guests is part of the role's responsibilities.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.