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Full time Client Success Manager for a Management Consulting Company

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LTVplus

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Philippines
    Remote

AI generated summary

  • You have 2+ years in customer service, adept with Front, Aircall, GoHighLevel, and Asana. Strong project management, data analysis, digital marketing skills, and a proactive problem-solving attitude.
  • You will build client relationships, manage projects and vendors, support digital marketing initiatives, monitor progress, oversee accounts, and streamline internal communications.

Requirements

  • You have over 2 years of experience in customer service and are passionate about delivering great support.
  • You’re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.
  • You have excellent attention to detail and the decision-making skills needed to solve problems efficiently.
  • You’re adaptable and can handle diverse customer needs with a positive and professional attitude.
  • You’re a quick learner who’s always up for a challenge and thrives in a fast-paced environment.
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Experience in vendor management and coordination
  • Knowledge of digital marketing strategies
  • Ability to analyze data and report findings effectively
  • Proactive approach to problem-solving
  • White Glove Customer Service
  • Proficient in GoHighLevel
  • Proficient in Digital Marketing
  • Proficient in Asana

Responsibilities

  • Foster strong relationships with clients to understand their needs and ensure satisfaction.
  • Lead projects from inception to completion, ensuring timelines and deliverables are met.
  • Manage relationships with strategic vendors, ensuring alignment and effective collaboration.
  • Leverage knowledge in digital marketing to support campaigns and initiatives.
  • Monitor project progress and vendor performance, providing insights and recommendations.
  • Oversee client accounts, ensuring all tasks are completed efficiently and effectively.
  • Work closely with internal teams to facilitate communication and streamline operations.

FAQs

What is the primary role of a Client Success Manager at LTVplus?

The primary role of a Client Success Manager at LTVplus is to enhance operational efficiency by managing multiple tasks, vendors, and client relationships, ensuring that all projects and tasks are executed seamlessly to contribute to client satisfaction and the overall growth of the company.

What qualifications do I need to apply for this position?

You need over 2 years of experience in customer service, proficiency in project management tools like Asana, knowledge of digital marketing strategies, and experience in vendor management and coordination.

Is experience with specific tools or platforms required?

Yes, proficiency in platforms like GoHighLevel, Front, Aircall, and Asana is required.

What kind of work environment does LTVplus promote?

LTVplus promotes a remote-first work environment, embracing flexibility and diversity with a team spread across the globe.

Are there opportunities for career growth within this role?

Yes, the Client Success Manager role offers the potential for career growth as you enhance operational efficiency and contribute to the success of client relationships and projects.

What skills are emphasized for this position?

Strong project management skills, excellent communication and interpersonal abilities, vendor management experience, digital marketing knowledge, data analysis capabilities, and a proactive approach to problem-solving are emphasized.

How does the company measure client satisfaction?

Client satisfaction is measured through effective relationship management, timely project delivery, and feedback collected from client engagements.

Is training provided for new hires?

Yes, new hires will receive training to help them understand their responsibilities and expectations in the first 30-60-90 days at LTVplus.

What are the working hours like for this position?

While specific working hours may vary, a remote-first structure allows for flexibility in scheduling to accommodate client needs and collaboration.

Will I be working alone or as part of a team?

You will be working as part of a team, collaborating closely with internal teams and external vendors to ensure smooth operations and successful project execution.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.