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Full-time Customer Service Agent Non Voice for a E-commerce campaign

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LTVplus

5d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Philippines
    Remote

AI generated summary

  • You should have 2+ years in customer service, know Gorgias, Shopify, Google Suite, be detail-oriented, adaptable, a quick learner, and possess strong problem-solving and teamwork skills.
  • You will handle email and chat inquiries, communicate policies, update accounts, process orders, manage cancellations and replacements, apply discounts, and escalate complex issues.

Requirements

  • You have over 2 years of experience in customer service and a passion for delivering exceptional support.
  • You're proficient in using tools like Gorgias, Shopify, and Google Suite Experience and able to manage multiple tasks seamlessly while staying organized and efficient.
  • You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively.
  • Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
  • A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction.
  • Ecommerce experience
  • Positive Attitude
  • Problem Solving skills
  • Teamwork
  • Independent
  • Willingness to learn
  • Gorgias Experience
  • Shopify Experience
  • Google Suite Experience

Responsibilities

  • Nonvoice the primary focus will be emails and chats (social media). Product and package queries.
  • Communicate policies and procedures to customers.
  • Escalate outofscope tickets
  • Update customers' accounts based on interactions
  • Adhoc tasks
  • Handle chats
  • Respond to cx inquiries
  • Order processing Placing a new order
  • Order Cancellations
  • Order Replacements
  • Order change/Editing
  • Discount codes

FAQs

What is the job title for this position?

The job title is Full-time Customer Service Agent Non Voice for an E-commerce campaign.

What are the primary responsibilities of this role?

The primary responsibilities include handling emails and chats regarding product and package queries, communicating policies and procedures to customers, updating customer accounts, and processing orders such as cancellations, replacements, and changes.

What qualifications are needed to apply for this job?

Candidates should have over 2 years of customer service experience, proficiency with tools like Gorgias, Shopify, and Google Suite, strong decision-making and problem-solving skills, and the ability to thrive in a dynamic environment.

What kind of experience is preferred for this role?

E-commerce experience and familiarity with tools like Gorgias, Shopify, and Google Suite are preferred.

What are the working conditions for this job?

This position requires working night shifts in the EST Timezone.

Is this position fully remote?

Yes, this position is fully remote.

Will there be training provided for the tools and systems used?

Yes, training will typically be provided to help you become familiar with the necessary tools and systems.

What qualities are valued in candidates for this role?

We value candidates who possess a positive attitude, problem-solving skills, teamwork abilities, independence, and a willingness to learn.

Will I be part of a team?

Yes, you will be part of a global team, embracing flexibility and diversity in customer service roles.

How can I apply for this position?

Interested candidates should follow the application instructions provided in the job listing. Only shortlisted candidates will be contacted.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.