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Full time Executive Assistant

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LTVplus

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Manila
    Remote

AI generated summary

  • You should have 2+ years in customer service, experience as an Executive Assistant, strong multitasking and communication skills, stable internet, and ability to work in the NY time zone.
  • You will manage the client's inbox, calendar, and personal tasks, anticipate needs, solve issues, and streamline workflows, with some overlap in U.S. Central/Eastern Time.

Requirements

  • You have over 2 years of experience in customer service and are passionate about delivering great support.
  • You’re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.
  • You have excellent attention to detail and the decision making skills needed to solve problems efficiently.
  • You’re adaptable and can handle diverse customer needs with a positive and professional attitude.
  • You’re a quick learner who’s always up for a challenge and thrives in a fast paced environment.
  • 8gb RAM and Core i3 above or equivalent processor (required)
  • Stable internet connection 15 +mbps
  • Has a stable internet connection, hardware and power – with backups in case of outages
  • Proven experience as an Executive Assistant or similar high level support role.
  • Exceptional organizational and multitasking abilities, with strong attention to detail.
  • Excellent communication skills, with the ability to work independently.
  • A proactive attitude, reliable internet connection, and a personal computer with 8GB+ RAM.
  • Location Flexible; for this role, we can hire from any location as long as the candidate can effectively work in the New York time zone.
  • Profile Ideally, this candidate has extensive experience in personal assistant roles and excels in highpressure environments.

Responsibilities

  • Oversee the client’s inbox, calendar, and scheduling for both business and personal matters, which includes planning exercise routines, biometrics tracking, meal planning, and coordinating essential shopping.
  • The EA should have a strong background in handling complex and disorganized workflows, including managing multiple inboxes across different companies.
  • Beyond simply following instructions, the EA is expected to anticipate needs, identify potential issues, and independently implement solutions, as the client values a high level of autonomy.
  • This role requires some overlap with U.S. Central/Eastern Time. Ideally, it would be staffed from outside the U.S. to balance cost efficiency with the highlevel capabilities expected in U.S. roles.

FAQs

What are the main responsibilities of the Executive Assistant position?

The main responsibilities include providing administrative and personal support, managing complex workflows, proactively solving problems, and overseeing the client’s inbox, calendar, and scheduling.

What qualifications are required for this role?

Candidates should have proven experience as an Executive Assistant or in a similar high-level support role, exceptional organizational and multitasking abilities, excellent communication skills, and a proactive attitude.

Is there a requirement for specific technology to perform this job?

Yes, candidates must have a personal computer with at least 8GB RAM and a stable internet connection of 15+ Mbps, along with hardware and power backups in case of outages.

What is the expected working schedule for this position?

This role requires some overlap with U.S. Central/Eastern Time, but it offers flexibility for candidates located outside the U.S.

Where is the location for this Executive Assistant position?

The position is flexible and can be filled by candidates from any location, as long as they can effectively work in the New York time zone.

What kind of work environment should I expect?

You can expect a fast-paced and dynamic work environment that values problem-solving skills and a customer-centric mindset.

How many years of experience are required in customer service?

Candidates should have over 2 years of experience in customer service and a strong passion for delivering great support.

Will applicants from locations outside the Philippines be considered for the position?

Yes, applicants can be from any location, provided they can work effectively in the New York time zone.

Are only shortlisted candidates contacted after applying?

Yes, only shortlisted candidates will be contacted for further steps in the hiring process.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.